IT Engineer (Data Services)

Micron; Penang; On-site; MYR 78,000 - 134,000; Full time

Job summary

Micron Technology in Malaysia (Penang) is seeking an L2 database operations support engineer to handle incidents, requests, changes and problems related to database systems. The role requires 24/7 operational coverage and active participation in major incidents.

You will ensure SLAs, high availability, backups, access control, and performance monitoring while building reports and dashboards and exploring AI-driven automation to improve IT operations and service reliability.

Qualifications

• Bachelor's or Master's degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.

Responsibilities

• Provide L2 support for incident, request, change and problem management related to database operations.
• Provide 24/7 operational support and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure critical metrics (MTTR, breach case target, first level resolution) are met.
• Install and upgrade database systems, apply patches and changes when required.
• Diagnose and resolve database errors ensuring high availability of databases.
• Manage database access and backups, ensure compliance with database and security standards.
• Monitor database performance and analyze cases to prevent recurring issues.
• Review and improve database monitoring and develop operation procedures.
• Build and manage database reports, visualizations, and dashboards.

Skills

SQL Server

Oracle

Linux

Windows

PowerShell

Python

Java

Education

Bachelor's or Master's in Computer Science / Engineering or related field

Job description

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities

• Provide L2 support in incident, request, change and problem management related to database operations.
• Provide operational support covering 24/7 and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure critical metrics, such as breach case target, MTTR and first level resolution target is met.
• Install and upgrade database systems, apply patches and implement changes when required.
• Diagnose and resolve database errors ensuring high availability of database systems.
• Manage databases access, backups and ensure compliance to database and security standards.
• Monitor database performance proactively and perform analysis of cases to prevent recurring issues.
• Review and improve database monitoring when required.
• Develop processes and operation procedures.
• Build and manage database reports, visualizations, and dashboards related database operations.
• Leverage AI and agentic solutions to automate operational workflows, enhance service reliability, and improve IT operations efficiency.

Requirements

• Bachelor's, Master's degree or equivalent experience Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Good understanding and hands‑on experience in the following areas will be advantageous: Microsoft SQL Server , Oracle Database , Linux and Windows operation systems , p rogramming and scripting languages such as Java, PowerShell and Python.
• Effective oral and written communication skills
• Flexible to work on any shift.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [e-mail]

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.