IT Engineer (Data Services)

1850 Micron Memory Malaysia SD; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Micron Technology, Inc. in Penang, Malaysia is seeking an L2 Database Operations Engineer to provide 24/7 operational support for database systems and handle incidents, changes and problems.

You will install and upgrade databases, ensure high availability, monitor performance, manage backups, and develop reports and dashboards while leveraging automation to improve IT operations efficiency.

Qualifications

• L2 support experience in database operations.
• Experience with incident, change and problem management.

Responsibilities

• Provide L2 support for database operations, incidents and major incidents.
• Ensure 24/7 operational support and meet SLAs.
• Install and upgrade database systems and apply patches.
• Diagnose and resolve database errors for high availability.
• Manage access control, backups and security compliance.
• Monitor performance and develop reports/dashboards.

Skills

L2 support

Incident management

SLA compliance

Communication skills

Shift work

Education

Bachelor’s/Master’s in CS/EE/IS

Tools

Microsoft SQL Server

Oracle Database

Linux

Windows

Java

PowerShell

Python

Job description

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communication and advance faster than ever.

Responsibilities:

• Provide L2 support in incident, request, change and problem management related to database operations.
• Provide operational support covering 24/7 and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure critical metrics, such as breach case target, MTTR and first level resolution target is met.
• Install and upgrade database systems, apply patches and implement changes when required.
• Diagnose and resolve database errors ensuring high availability of database systems.
• Manage databases access, backups and ensure compliance to database and security standards.
• Monitor database performance proactively and perform analysis of cases to prevent recurring issues.
• Review and improve database monitoring when required.
• Develop processes and operation procedures.
• Build and manage database reports, visualizations, and dashboards related database operations.
• Leverage AI and agentic solutions to automate operational workflows, enhance service reliability, and improve IT operations efficiency.

Requirements:

• Bachelor’s, Master’s degree or equivalent experience Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Good understanding and hands‑on experience in the following areas will be advantageous: Microsoft SQL Server, Oracle Database, Linux and Windows operation systems, programming and scripting languages such as Java, PowerShell and Python.
• Effective oral and written communication skills
• Flexible to work on shift rotation.

About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [e-mail]

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.