Senior Digital Product Expert Malaysia Information Technology 21-September-2026

TDCX, Inc.; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Early career development

Comprehensive medical coverage

Flexible working arrangements

Mentoring and learning programs

World‑class workspace

Job summary

TDCX is seeking a Senior Product Owner to lead end‑to‑end digital product development and align with the Squad Leader on priorities. You will work closely with squad members to deliver measurable product value and manage the full lifecycle from requirements to release documentation.

Ideal candidates have 4–5 years in digital product roles, strong communication skills, and proficiency in Jira and Figma, with a passion for agile, user‑centred design and continuous learning.

Qualifications

• Bachelor’s degree in Computer Science, Business, UX, Digital Marketing, or a related field.
• 4–5 years of experience in digital product roles with direct product ownership.
• Proven ability to lead cross‑functional teams and manage multiple product streams.

Responsibilities

• Act as Senior Product Owner over specific digital product(s) end‑to‑end and align with the Squad Leader on priorities and delivery.
• Deliver high‑quality products that create measurable value for the business and users.
• Lead full product lifecycle: requirements, design, delivery and iteration.
• Define features, write user stories, create wireframes, test plans and release documentation.
• Communicate progress, risks and blockers to the Squad Leader to ensure alignment.
• Collaborate with and manage stakeholders to gather requirements and set delivery expectations.
• Represent products in reviews, demos and reporting.
• Set direction, unblock the team and ensure alignment across delivery.
• Foster a collaborative squad culture with shared ownership and continuous learning.

Skills

Jira

Figma

Agile methodologies

User-centred design

Cross-functional collaboration

Problem solving

Communication

Organisational skills

Education

Bachelor's degree in Computer Science, Business, UX, Digital Marketing, or related field

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• You will act as a Senior Product Owner over specific digital product/(s) end-to-end and working closely with the SquadLeader to align on priorities, and delivery.
• You'll work closely with the squad members to deliver high-quality products that create measurable value for thebusiness and users.
• Lead the full product lifecycle for assigned products (requirements, design, delivery, and iteration)
• Define features, write user stories, create wireframes, test plans, and release documentation
• Proactively communicate progress, risks, and blockers to the Squad Leader to ensure alignment at all times
• Collaborate with and manage stakeholders to gather requirements, align priorities, and manage delivery expectations
• Represent your products in reviews, demos, and reporting
• Lead with clarity and purpose (setting direction, unblocking the team, and ensuring alignment across delivery)
• Foster a collaborative squad culture built on shared ownership, problem-solving, and continuous learning

Ensure all documentation and releases comply with internal best practices and quality governance standards

Who are we looking for?

• Bachelor's degree in Computer Science, Business, UX, Digital Marketing, or a related field
• 4-5 years of experience in digital product roles with direct product ownership
• Proven ability to lead cross-functionally and manage multiple product streams/projects
• Strong problem-solving, communication, and organisational skills
• Proficient in Jira and Figma
• Familiar with agile methodologies and user-centred product design
• Comfortable using AI tools and leveraging AI to improve productivity, streamline workflows, or enhance productthinking

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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