Senior Digital Product Expert

TDCX Malaysia; Malaysia; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

Mentoring and coaching

Global company with awards

Job summary

TDCX Malaysia is seeking a Product Manager to create product plans and roadmaps with the Regional Digital Innovation Director. You will manage the feature roadmap and work with front-end developers, designers, and copywriters to deliver new functionality that supports company goals.

The role requires a technical background, strong analytical and communication skills, and the ability to deliver on tight timelines.

Qualifications

• Diploma or higher in Engineering/CS/Economics or related field.
• 2 years of digital project management experience ideal.
• Strong technical background with interest in software implementation.

Responsibilities

• Create product plans and roadmaps with the Regional Digital Innovation Director.
• Manage the product roadmap for new features to meet company goals.
• Lead daily workflow with front-end developers, designers, and copywriters.
• Define features, write specs, user journeys, wireframes, and release checklists.

Skills

Digital project management

Technical background

Analytical skills

Communication skills

English proficiency

Education

Diploma or higher in Engineering/CS/Economics

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Create product plans and roadmaps with the Regional Digital Innovation Director.
• Manage the product roadmap for new features implementation to achieve company goals.
• Manage daily workflow with a team of front-end developers, programmers, designers, and copywriters.
• Define features, write specs, user journeys, create wireframes, prototypes, test plans, and release checklists.
• Collaborate with the technical teams to continuously improve product performance.
• Conduct data analysis and research to help define and improve product experience, while ensuring to communicate effective outcomes.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Engineering, Computer Science, Economics, related field, or equivalent.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• Experienced in managing digital projects with lots of moving pieces.
• Possesses strong technical background and technical interest.
• Passionate about building high-quality systems with best practices of software implementation.
• Ability to work under pressure with tight timelines, is result-orientated, and has strong problem solving and analytical skills.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.