Senior Digital Platform Business Analyst

AIA Shared Services; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

AIA Shared Services Malaysia is seeking a Technical Business Analyst to be the technical and analytical point of contact for internal stakeholders, digital platform partners, and vendors’ engineering teams. You will be involved in every stage of the solution lifecycle—from requirement collection to concept design, testing, acceptance sign-off, and training—and develop expertise in core vendor systems.

You will translate business needs into clear documentation, manage configuration changes, and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Minimum 5 years of experience as a Business Analyst or in a similar role.
• Hands-on experience supporting system implementation and collaborating with developers and QA teams.
• Familiarity with Agile methodologies such as Scrum and Kanban.
• Ability to create wireframes or mock-ups to support user testing and solution design.

Responsibilities

• Act as the primary Business Analyst and Product Specialist for digital platforms and solutions.
• Partner with solution vendors to review new features and influence enhancements.
• Facilitate workshops and meetings to gather detailed requirements and identify pain points.
• Translate business needs into BRDs and user stories.
• Maintain version control and coordinate updates across cross-functional teams.
• Apply analytical thinking to identify optimization opportunities and propose improvements.
• Configure solution platforms by setting up workflows, rules, and integrations.
• Execute production configuration changes following change management protocols.
• Drive end-to-end implementation of digital projects from initiation to delivery.
• Validate configurations against requirements and maintain documentation for audits.
• Design, execute, and manage detailed test cases for functional and non-functional scenarios.
• Lead UAT sessions and post-production verification.
• Consolidate defect lists and ensure issues are tracked and resolved.
• Collaborate with vendor teams during testing and post-launch verification.
• Organize quick meetings for urgent discussions.
• Develop training materials and sessions for user adoption.
• Work with IT Security, Risk, and Compliance to meet governance standards.

Skills

Business Analysis

Agile Methodologies

Stakeholder Management

Requirements Gathering

UAT Leadership

Education

Bachelor's degree

Job description

AIA Shared Services Malaysia is seeking a Technical Business Analyst to be the technical and analytical point of contact for internal stakeholders, digital platform partners, and vendors’ engineering teams. You will be involved in every stage of the solution lifecycle—from requirement collection to concept design, testing, acceptance sign-off, and training—and develop expertise in core vendor systems.

You will translate business needs into clear documentation, manage configuration changes, and