Senior Developer - ServiceNow

AXA Group; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global insurance company based in Puchong, Malaysia, is seeking an Integration and ServiceNow Developer for its Silva Program. The role involves developing solutions for Interface, Orchestration, and CMDB within the ITAM/NextGen QoS program. Candidates should have 5 to 7 years of ServiceNow development experience, strong collaboration skills, and the ability to manage technical documentation and stakeholder relations effectively. The position promotes innovative solutions in a vibrant and inclusive work environment.

Qualifications

• 5 to 7 years of experience in ServiceNow development.
• Ability to understand and propose solutions based on functional requirements.
• Experience in managing stakeholders and delivering collaborative projects.

Responsibilities

• Develop and implement solutions in Interface, Orchestration, and CMDB.
• Translate functional requirements into technical specifications.
• Provide support during the software deployment process.

Skills

ServiceNow Development

Technical documentation

Collaboration skills

Proactivity

Education

ITIL Certification

Tools

ServiceNow

XML

CSV

REST

Job description

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

Job position pitch

A position within Silva Program is open for an Integration and ServiceNow Developer. The role will work as a developer on Interface, Orchestration, CMDB, Core Master Data and Multitenancy key enablers in ITAM/NextGen QoS program.

About the job

Job purpose

The developer’s main role is to work with technical Architects and third‑party technical teams to implement and deploy solutions in a cost‑effective way by analysing, defining and documenting the requirements fulfilling business needs. The role includes understanding functional requirements, design and propose solutions, write technical specifications, develop solution that answers business needs and provides functional support over the solution.

Main missions

Your responsibilities include:

• Scope of work will be on Interface & Orchestration, CMDB, Core Master Data, Multi Tenancy, Event module.
• Solution specifications and delivery: The position will need to translate the agreed functional requirements into technical specifications and complete solution development in accordance with business need.
• Software deployment support: The position is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
• Drive the further development of functionalities at tool level as well as processes in interfaces and orchestration areas.
• Optimize the different flows between Silva and third systems.
• Help in release planning.
• Provide a clear status of the level of achievement and situation.
• Help in set up the BAU/support processes considering central and regional aspects.
• Strong relation with our ServiceNow consultants and others third partners.

Expected skills & experience

We are looking for someone with the following experience and skills:

Technical skills

Functional/Technical competencies:

• Relevant experience in ServiceNow Development – Interfaces, CMDB etc.
• Understand the design guiding principles with proper alignment with AXA Design main guidelines.
• Understand, support and evolve the strategic vision of the Silva Integration with external parties.
• Ability to understand various functional/technical contexts in the field of IT Service Management: Relevant experience (5 to 7 years) in ServiceNow as a developer.

Functional and technical background

• Ability to manage proper alignment with the client.
• Measure the impact of the required functionality on the existing data / processes.
• Document the interfaces functional aspects and requirements.
• Act as a subject matter expert on owned product / process: translate business requirements and conceptual ideas into sketching rationale.
• Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications.
• Create / Update the documentation and training materials.
• Update in the ServiceNow framework the status of the developments.
• Give visibility on the design plan and status of the scope of work.
• Understand and challenge the prototyping & coding (understand at minima the developments performed by the dev team).
• Well knowledge of the configuration of the processes.
• Reduce sketching and errors and enable innovation through the automatic generation and update of data driven, fully connected and engineering product views.
• Act as Defect Assignee as per Silva Defect Management process guide.
• Depending on volume of activity and product, share tasks and / or coordinate tasks assigned to Business Analysts.
• Manage technical documentation, work instructions (How To) for IT operators and End Users.
• Understand functional requirements and propose product features, validate technical specifications, complete development, validate that the product answers business needs and provide functional support over the solution.
• Development skills on XML, CSV, WSDL, Mapping, Webservice Rest & Soap.
• ServiceNow Development experience of at least 5 years.
• ITIL Certification would be a plus.
• The prerequisite for this position would be the following ServiceNow trainings – Sys Admin, Sys Admin Advanced, Scripting, Domain Separation, Orchestration.

Soft skills / transversal skills

• Proactivity
• Strong oral and written communication skills
• Good level of drive to properly manage the different stakeholders with strong result orientation in a collaborative project mode.
• Autonomous
• Huge interest in implementing new solutions.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.