Senior Developer ServiceNow

AXA Group; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

AXA Group Operations is seeking a Senior Developer with deep expertise in ServiceNow across ITSM, ITOM, GRC, HR and SPM to lead the design, development, and integration of innovative workflows. You will collaborate with Solution Architects and product teams to deliver scalable, secure solutions in a dynamic, global environment.

The role requires strong JavaScript, GlideRecord/GlideAjax, and ServiceNow API experience, plus ITIL and Agile practices.

Qualifications

• Bachelor's degree in Computer Science or IT; Master's degree is a plus.
• 7+ years of ServiceNow development across ITSM, ITOM, GRC, HR, SPM and Interfaces.
• Experience in a global, multi-cultural environment.

Responsibilities

• Lead the design, development and deployment of complex ServiceNow solutions.
• Develop high-quality, scalable ServiceNow applications.
• Collaborate with cross-functional teams to design and ship new features.
• Ensure performance, quality and responsiveness of applications.
• Provide coaching to junior developers and conduct code reviews.

Skills

JavaScript

GlideRecord

GlideAjax

ServiceNow scripting

ITIL knowledge

Agile/Scrum methodologies

Git

Education

Bachelor's degree in Computer Science or IT

Master's degree (a plus)

Tools

ServiceNow APIs

Integrations

Git

Job description

Passionate about ServiceNow? Bring your expertise to lead cutting‑edge solutions in ITSM, GRC, HR, and beyond. Collaborate with top teams and shape innovative workflows. Elevate your career in a global, dynamic setting. Ready to make a difference?

About the job

Job purpose

We are seeking a highly skilled and experienced Senior Developer specializing in ServiceNow platforms, including ITSM, ITOM, GRC, HR, SPM, and Interfaces. This role requires a deep understanding of ServiceNow's capabilities and the ability to challenge and collaborate with ServiceNow Solution Architects and Internal Developers from the product team. The ideal candidate will possess a rare combination of technical expertise and strategic thinking to drive innovative solutions and improvements across our ServiceNow landscape.

Main missions

Your responsibilities include:

1. Technical Leadership and Development

• Lead the design, development, and implementation of complex ServiceNow solutions.
• Develop and maintain high-quality, scalable, and secure ServiceNow applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the best possible performance, quality, and responsiveness of the applications.

2. Expertise in ServiceNow Modules

• ITSM (IT Service Management): Develop and enhance IT service management processes and workflows.
• ITOM (IT Operations Management): Implement and optimize IT operations management solutions.
• GRC (Governance, Risk, and Compliance): Design and deploy governance, risk, and compliance frameworks.
• HR (Human Resources): Develop HR service delivery solutions and workflows.
• SPM (Strategic Portfolio Management): Implement and manage strategic portfolio management processes.
• Interfaces: Develop and maintain integrations with third‑party systems and applications.

3. Collaboration and Innovation

• Challenge and collaborate with ServiceNow Solution Architects to drive innovative solutions.
• Work closely with Internal Developers from the product team to ensure alignment with strategic goals.
• Contribute to the development of best practices and standards for ServiceNow implementations.

4. Problem‑Solving and Troubleshooting

• Diagnose and resolve complex technical issues.
• Provide technical support and guidance to junior developers and team members.
• Conduct code reviews and ensure adherence to coding standards and best practices.

5. Documentation and Training

• Create and maintain comprehensive documentation for all developed solutions.
• Provide training and mentorship to junior developers and team members.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Proven experience (7+ years) in ServiceNow development, with a strong focus on ITSM, ITOM, GRC, HR, SPM, and Interfaces.
• Experience working in a global, multi‑cultural environment.

Technical skills

• Proficiency in JavaScript, GlideRecord, GlideAjax, and other ServiceNow scripting languages.
• Experience with ServiceNow APIs and integrations.
• Strong knowledge of ITIL frameworks and best practices.
• Familiarity with Agile/Scrum methodologies.
• Experience with version control systems (e.g., Git).

Soft skills / transversal skills

• Excellent problem‑solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and in a team environment.
• Proactive and innovative mindset.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.