Manager, Data Centre Service Assurance

STTGDC; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

STTGDC in Malaysia is seeking a Service Assurance Lead to support country operations. You will establish and drive the service assurance function, aligning with group policies and standards to ensure reliable data centre operations.

You will manage security operations, change management, ISO audits, and continuous improvement, while training staff, deploying ITSM tools, and using SharePoint/Power Platform to boost efficiency.

Qualifications

• 5+ years of data centre or telecom operations experience.
• Experience handling ISO audits and certifications.

Responsibilities

• Lead physical and operational security for sites and manage outsourced security vendors.
• Own the Change Management process, CAB meetings, and KPI monitoring for improvements.
• Coordinate major M&E incidents, provide timely updates to stakeholders and drive recovery.
• Establish and maintain ISO27001, ISO22301, and ISO20000-1 management systems; drive audits and closures.
• Conduct regular trainings for operations staff on key processes (security, incident, change).
• Support ITSM tools deployment and customer support portal; train users and escalate to vendors as needed.
• Assist digitalization via SharePoint and Power Platform to improve productivity and workflows.
• Monitor site health and performance of critical infrastructure; generate health reports.

Skills

English fluency

Bahasa Malaysia

Operations experience

ISO audits awareness

Education

Diploma or Degree in Engineering or IT

Tools

MS Office

ITSM tools

Job description

About STTGDC

Be part of a global leader in data centre solutions

STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STTGDC

STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Job Summary

Reporting to Operations Director for the country, this role will support him/her in running the data centre operations for the country by establishing and leading the service assurance function. Service assurance function is responsible for implementing key operations management process, controls, and tools and driving operational excellence, in alignment with group baseline policies and standards.

Key Duties and Responsibilities

• Lead the physical security operations for the sites. Implement, monitor, improve physical security processes, controls, and systems to ensure site security. Appoint and manage outsourced security service vendors. Lead security incident responses; prevent security incidents by identifying and fixing root causes.
• Own the Change Management process. Conduct CAB meetings, review and approve changes, and monitor KPIs for continuous improvement. Ensure all internal and customer projects, and maintenance activities are assessed, reviewed, and approved in accordance with established change management requirements.
• Manage major M&E incidents by acting as the escalation point, coordinating response and recovery activities, and providing timely updates to stakeholders. Review Incident Management process performance regularly and drive continuous improvement.
• Establish, maintain, and continuously improve management systems for ISO27001(ISMS), ISO22301(BCMS), and ISO20000-1(SMS) standards. Be the point of contact for certification audits and drive timely closure of audit findings to achieve and maintain certifications. Lead site-specific and customer-specific audits, attestations, and compliance exercises.
• Conduct regular training for operations staff on key processes including security, incident, change, and configuration management.
• Support the deployment and administration of ITSM tools and the customer support portal; provide user training and technical support. Escalate issues to outsourced vendors for timely resolution.
• Support digitalization initiatives for automating operational tasks and workflows using tools such as Microsoft SharePoint and Power Platform to improve operations productivity and effectivenes.
• Support deployment and maintenance IT/OT tools and systems to monitor and track the health status and performance of sites critical infrastructure.
• Assist implementing Operational Technology (OT) Cybersecurity tools for securing critical infrastructure.
• Perform regular service assurance function health reporting by preparing management reports and conducting review calls. Initiate and drive service improvement plans to address performance gaps identified.
• Perform any other relevant duties or projects as assigned by Management.

Requirements

• Diploma or Degree in Engineering, Information Technology, or a related discipline.
• Possession of relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• At least 5 years of experience in data centre or telecom industry.
• Experience in critical infrastructure or services operations.
• Experience in handling ISO audits and certifications.
• Experience in operations support systems and tools.
• Proficient in English and Bahasa Malaysia.
• Proficient in MS Office - Outlook, Excel, Word & PowerPoint.