Regional Customer Care & Logistics Coordinator

Arrow Electronics; Tasek Gelugor; Sur place; MYR 39 000 - 56 000; Plein temps

Résumé du poste

Arrow Electronics in Penang, Malaysia, is seeking a Customer Service Representative to manage service for defined customers in the region, ensuring adherence to SLAs and defined processes.

The role focuses on coordinating communication from the Service Centre, handling both EDI and manual orders, resolving discrepancies, and providing regular customer updates. English communication is essential for this high-pressure environment.

Qualifications

• Customer oriented with customer service background.
• Process driven and very strong in problem solving.
• High level of ownership and accountability for assigned tasks.
• Great team player with good communication skills.

Responsabilités

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licences.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate to meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyse, escalate and take appropriate action on Shortages.
• Create new customer price agreements.

Connaissances

Customer service

Problem solving

Ownership & accountability

Team player

Communication skills

Adaptability

English proficiency

Description du poste

Arrow Electronics in Penang, Malaysia, is seeking a Customer Service Representative to manage service for defined customers in the region, ensuring adherence to SLAs and defined processes.

The role focuses on coordinating communication from the Service Centre, handling both EDI and manual orders, resolving discrepancies, and providing regular customer updates. English communication is essential for this high-pressure environment.