Senior CSM - Strategic Growth & Retention (Remote)

EDB; Malaysia; A distancia; MYR 120.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CuraLinc wellness program

Wellness Fridays through 2026

Descripción de la vacante

EDB is seeking a Customer Success Manager to own strategic relationships across a portfolio of accounts, focusing on retention, adoption, and long-term value. You will work cross-functionally to address satisfaction, growth, and renewal opportunities, guiding customers through product adoption and business value realization.

The role requires tenacity, analytical thinking, and leadership to elevate customer outcomes, with a focus on driving trust and ensuring customer success across complex

Formación

• 5-10+ years of experience in account management, solution engineering or client services in enterprise technology.
• Bachelor degree; MS or MBA optional
• Travel up to 40%

Responsabilidades

• Provide strategic guidance to drive forward your account’s priorities and business goals
• Ownership and accountability for ensuring customer growth, customer satisfaction and contract renewals
• Develop strong relationships with key decision makers and influencers, including executive sponsors and partner contacts at various levels
• Identify opportunities for expanding your customer’s business volume
• Translate results into actionable strategic and commercial outcomes
• Uncover risks and mitigate them to protect growth and renewal
• Collaborate with domain experts to deliver outcomes of the account plan
• Deliver best-in-class customer experience to convert customers into promoters

Conocimientos

Technology account management

Deep customer relationship building

Database deployment

Strategic partner engagement

Strategic business leadership

Program management

Project management

Relational database experience

Database concepts

Software installation & debugging

Executive communication

Educación

Bachelor's degree

MS or MBA (optional)

Descripción del empleo

EDB is seeking a Customer Success Manager to own strategic relationships across a portfolio of accounts, focusing on retention, adoption, and long-term value. You will work cross-functionally to address satisfaction, growth, and renewal opportunities, guiding customers through product adoption and business value realization.

The role requires tenacity, analytical thinking, and leadership to elevate customer outcomes, with a focus on driving trust and ensuring customer success across complex