Senior CRM & Order Management Architect

Sourceo Pte Ltd; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

Jora Malaysia is seeking an experienced Solution Architect to define and govern end-to-end CRM and Order Management architectures amidst platform transformation. You will align business priorities across customer lifecycle, order orchestration, and fulfilment with scalable and secure designs.

The role focuses on reducing fragmentation, accelerating delivery, and shaping the target-state roadmap for CRM and OM modernization while safeguarding business continuity and quality.

Qualifications

• Strong background in solution architecture for complex enterprise environments.
• Experience designing end-to-end CRM and Order Management solutions.
• Proven ability to translate business needs into scalable architecture designs.

Responsibilities

• Partner with stakeholders to translate requirements into approved solution designs.
• Produce architecture artifacts: blueprints, data flows, interface specifications, transition roadmaps.
• Define integration and data patterns across CRM, CPQ, OM, and related platforms.
• Review designs for resilience, security, observability, and maintainability.
• Support governance, impact assessments, and architecture reviews across changes.

Skills

Solution architecture

CRM

Order management

APIs

Event-driven patterns

Stakeholder management

Documentation

Security standards

Education

Bachelor's degree in a relevant field

TOGAF/Architecture Certification

Tools

TOGAF

Cloud-native architecture

Job description

Jora Malaysia is seeking an experienced Solution Architect to define and govern end-to-end CRM and Order Management architectures amidst platform transformation. You will align business priorities across customer lifecycle, order orchestration, and fulfilment with scalable and secure designs.

The role focuses on reducing fragmentation, accelerating delivery, and shaping the target-state roadmap for CRM and OM modernization while safeguarding business continuity and quality.