Coordinator Customer Service (Vietnamese speaking)

Hapag Lloyd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Career mobility

Hybrid work options

Diversity & inclusion

Job summary

Hapag-Lloyd is seeking a Coordinator Customer Service (Vietnamese speaking) based in Kuala Lumpur, Malaysia. The role involves handling customer calls and queries, processing requests, and coordinating with dispatch teams to ensure smooth operations within the shipping network.

The ideal candidate will have a university degree or diploma with 2+ years in customer service, preferably in maritime, and strong Vietnamese-English communication skills.

Qualifications

• University degree or Diploma with 2+ years of experience in Customer Service, preferably in Shipping/Maritime.
• Must have good communication skills in Vietnamese and English (verbal and written).
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer phone calls and case correspondence.
• Act as entry point for Customer Service related queries.
• Process customer requests and update FIS with relevant details.
• Assist with announcements to the transport dispatch team and trigger container releases as needed.
• Handle re-export/return shipments and verify transport exceptions.
• Suggest actions to improve import efficiency and build topic expertise in Customer Service.

Skills

Vietnamese language

English language

Customer service

MS Office

Communication

Education

Bachelor's degree / Diploma in relevant field

Tools

MS Office

Job description

Coordinator Customer Service (Vietnamese speaking)

**IMPORTANT NOTE**

Kindly be informed that this position is based in Kuala Lumpur, Malaysia. By submitting your application, you confirm your willingness to relocate and be based in Kuala Lumpur if selected for the role.

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Handle Customer phone calls

Handle cases correspondence with customer

Act as point of entry for Customer Service Related queries

Process the request from customers and update FIS with relevant details

On customer request, handle all relevant activities to announce on carriage to the transport dispatch team

On customer request, trigger full container releases in FIS

On customer request, handle special equipment requests

Verify transport exceptions and bill additional costs / fees to customer where applicable

Handle re-export/return shipments

Propose and discuss with the managers actions to improve the import efficiency

Build Expertise in all topics related to Customer Service

Follow standard processes and new requirements as communicated by management

Complete all functional HIP training timely

Fresh Graduate are welcome to apply.

University degree or Diploma with 2 year and above of experience in Customer Service and preferably in the Shipping/Maritime industry.

Must have good communication skills in both Vietnamese and English, verbal and written.

Experience in the Maritime Industry preferred.

Able to work well with others and follow guidelines.

Proficient in MS Office.

Positive and pleasant attitude with customer service mindset.

Receptive and be able to grasp new ideas and motivate one’s self for personal development

About the Team

• Competitive salary and performance-based incentives We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
• Competitive leave entitlements Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
• Healthcare coverage Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
• Career mobility and Learning and development support Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
• Employee recognition and wellness initiatives Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
• Work from Home arrangements Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
• Commitment to sustainability and social impact We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
• Diversity, equity and inclusion We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon