Senior Community Growth & Education Lead

PGMall; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

PGMall seeks a passionate Community Development Senior Executive to lead growth, education, engagement, and recognition for our shopper and seller ecosystem in Kuala Lumpur. You will design education programs, train members, and coordinate strategy meetings with community leaders to expand influence.

Strong public speaking, great communication across Zoom, Telegram, WhatsApp, and social platforms, and the ability to foster an energetic, collaborative culture are essential.

Qualifications

• Strong public speaking and presentation skills.
• Experience conducting webinars, trainings, or live community sessions.
• Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.
• Strong interpersonal and relationship management abilities.
• Able to engage large audiences confidently both online and offline.

Responsibilities

• Lead community education & training programs and webinars for shoppers and sellers.
• Develop training materials and onboarding guides; simplify ecommerce concepts.
• Build relationships with shopper and seller leaders and coordinate strategic meetings.
• Plan recognition and award initiatives; manage event branding and communications.
• Analyze engagement metrics and drive activation, retention, and growth.

Skills

Public speaking

Webinar hosting

English proficiency

Bahasa Malaysia

Event planning

Relationship management

E-commerce familiarity

Multilingual communication

Education

Bachelor’s Degree in Mass Communication, Marketing, Business Administration, Public Relations, Education, Event Management or related fields

Tools

Zoom

Google Workspace

PowerPoint

Job description

PGMall seeks a passionate Community Development Senior Executive to lead growth, education, engagement, and recognition for our shopper and seller ecosystem in Kuala Lumpur. You will design education programs, train members, and coordinate strategy meetings with community leaders to expand influence.

Strong public speaking, great communication across Zoom, Telegram, WhatsApp, and social platforms, and the ability to foster an energetic, collaborative culture are essential.