Community Executive

Talent Connect Service; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Job summary

Talent Connect Service is hiring a Social Media & Community Marketing Executive to manage social channels (Facebook, Instagram, TikTok, Xiaohongshu, WhatsApp, Telegram) and build active online communities across platforms. You will plan content calendars, coordinate with designers, video editors, KOLs, and marketing teams, and craft captions and updates.

You will publish content, monitor feedback, drive engagement in communities like WhatsApp and Facebook Groups, and support campaigns with

Qualifications

• At least 1 year in social media or community management.
• Strong English and Chinese communication skills.
• On-site work in Malaysia.

Responsibilities

• Manage daily social media channels including Facebook, Instagram, TikTok, Xiaohongshu, and other relevant platforms.
• Plan and maintain weekly/monthly social media content calendars.
• Coordinate with content creators, designers, video editors, KOLs, and marketing team to prepare social media content.
• Write captions, short post copy, community messages, announcements, and campaign updates.
• Publish and schedule content across social media platforms.
• Monitor comments, inbox messages, mentions, tags, user feedback, and community discussions.
• Manage online communities across WhatsApp, Telegram, Facebook Groups, and other community platforms.
• Create community engagement activities such as polls, discussion topics, campaign reminders, member interaction, and user reactivation messages.
• Support campaign launches by posting updates, reminders, FAQs, and promotional messages.
• Collect user feedback, community insights, content performance data, and competitor references.
• Track social media and community performance such as follower growth, reach, engagement, enquiries, active members, and campaign responses.
• Ensure all social media and community communication follows brand tone, company direction, and platform guidelines.
• Escalate user issues, complaints, or important feedback to the relevant internal team.

Skills

Social media management

Community management

Content marketing

Digital marketing

User engagement

English

Chinese

Bahasa Malaysia

Job description

Social Media & Community Marketing Executive

We are looking for a Social Media & Community Marketing Executive to manage our social media channels, coordinate content, and build active online communities across platforms such as Facebook, Instagram, TikTok, Xiaohongshu, WhatsApp, Telegram, and other relevant channels.

This role is responsible for keeping our social media presence active, engaging with audiences, supporting content planning, managing community groups, publishing campaign updates, and improving user interaction and brand trust.

Key Responsibilities

Manage daily social media channels including Facebook, Instagram, TikTok, Xiaohongshu, and other relevant platforms.

Plan and maintain weekly/monthly social media content calendars.

Coordinate with content creators, designers, video editors, KOLs, and marketing team to prepare social media content.

Write captions, short post copy, community messages, announcements, and campaign updates.

Publish and schedule content across social media platforms.

Monitor comments, inbox messages, mentions, tags, user feedback, and community discussions.

Manage online communities across WhatsApp, Telegram, Facebook Groups, and other community platforms.

Create community engagement activities such as polls, discussion topics, campaign reminders, member interaction, and user reactivation messages.

Support campaign launches by posting updates, reminders, FAQs, and promotional messages.

Collect user feedback, community insights, content performance data, and competitor references.

Track social media and community performance such as follower growth, reach, engagement, enquiries, active members, and campaign responses.

Ensure all social media and community communication follows brand tone, company direction, and platform guidelines.

Escalate user issues, complaints, or important feedback to the relevant internal team.

1 year of experience in social media management, community management, content marketing, digital marketing, or user engagement.

Familiar with Facebook, Instagram, TikTok, Xiaohongshu, WhatsApp, Telegram, and Facebook Groups.

Good understanding of Malaysia social media trends, local culture, online communities, and audience behavior.

Able to write clear and engaging captions, announcements, short posts, and community messages.

Good sense of content ideas, social media formats, trends, memes, and engagement angles.

Able to coordinate with designers, video editors, KOLs, and internal teams.

Strong communication skills and comfortable interacting with users or community members.

Able to manage comments, enquiries, feedback, and community discussions professionally.

Good English and Chinese communication skills. Bahasa Malaysia is a plus.

Able to work on-site in Malaysia.

Responsible, organized, responsive, creative, and detail-oriented.