Senior Commercial Operations Team Lead

Chubb External; Malaysia; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

Chubb Business Services Malaysia Sdn Bhd is seeking an Operations Leader to manage a team of Operations Specialists delivering accurate commercial policy administration for brokers and distribution partners. You will coach the team, manage performance, and ensure SLA, quality, and regulatory compliance are consistently achieved.

You will escalate issues, support capacity planning, and drive continuous improvement in a shared-services environment, partnering with QA and training teams to raise

Qualifikationen

• Minimum 5 years’ experience in insurance operations.
• At least 2 years in a team leadership or supervisory role.
• Sound knowledge of commercial insurance policy administration and broker servicing.
• Clear communicator with ability to manage stakeholder expectations.
• Experience in shared-services or regional delivery environment preferred.
• Commercial GI certifications desirable, with training provided if not yet attained.

Aufgaben

• Lead a team of Operations Specialists to deliver accurate, timely policy administration for onshore brokers and distribution partners.
• Manage day-to-day performance management, coaching, and operational execution to meet SLA, quality and compliance targets.
• Escalate processing issues and stakeholder queries; support capacity planning, reporting and continuous improvement.
• Coach and develop staff through regular one-to-ones, build accountability for performance and conduct.
• Oversee quality compliance and regulatory adherence; partner with Quality Analysts on remediation and trends.
• Provide weekly/monthly performance reporting; drive continuous improvement and standardisation across operations.

Kenntnisse

People leadership

Coaching

Stakeholder communication

Organisational skills

Attention to detail

Insurance operations

Ausbildung

Commercial GI certifications

Jobbeschreibung

Chubb Business Services Malaysia Sdn Bhd is seeking an Operations Leader to manage a team of Operations Specialists delivering accurate commercial policy administration for brokers and distribution partners. You will coach the team, manage performance, and ensure SLA, quality, and regulatory compliance are consistently achieved.

You will escalate issues, support capacity planning, and drive continuous improvement in a shared-services environment, partnering with QA and training teams to raise