Senior Cloud Operations Engineer

CloudMile; Kuala Lumpur; Ibrido; MYR 180.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sleep-in stipend for on-call

Descrizione del lavoro

CloudMile is hiring a Senior Cloud Operations Engineer to join the CloudOps team in a customer-facing role. You will be the technical lead for smaller clients, resolve complex compute and networking issues across multiple clouds, and drive automation through IaC.

The role requires after-hours coverage and strong proficiency in GCP/AWS, Terraform, and Kubernetes. You will mentor Tier 1/2 engineers, deliver weekly and quarterly reports, and participate in on-call rotations with weekly stipends

Competenze

• 4+ years in Cloud Infra Ops, SRE or DevOps, or 6+ years in senior Linux/Unix with enterprise cloud ownership.
• Deep operational proficiency in GCP or AWS, with cross-training to other clouds.
• Hands-on experience with Docker and Kubernetes, including cluster management.
• Solid IaC experience with Terraform and scripting in Python or Bash.
• Strong networking, DNS, TLS/SSL, VPC, and diagnostic tooling knowledge.
• Observability experience with Cloud Monitoring, Prometheus, Grafana, or Datadog.
• Certifications in AWS or Google Cloud required (at least one).
• Excellent English communication; able to present RCAs to clients.

Mansioni

• Act as the primary technical contact and service lead for clients.
• Operate and troubleshoot multi-cloud environments across GCP/AWS/Azure/Alicloud.
• Oversee day-to-day health of client cloud environments and preempt issues.
• Coordinate incidents with CSPs and vendors and communicate with customers.
• Produce weekly/monthly/quarterly service performance reports.
• Design and implement IaC and automation to improve delivery.
• Mentor junior engineers and contribute to knowledge base.
• Participate in 24/7 on-call with shift-based workload.

Conoscenze

Cloud infrastructure operations

SRE/DevOps practices

Multi-cloud proficiency

Docker

Kubernetes (GKE/EKS)

Terraform

Python/Bash scripting

Networking and diagnostics

Observability tools (Prometheus, Graf,

Formazione

AWS Certified Solutions Architect - Associate / Professional

AWS SysOps Administrator - Associate

Google Cloud Professional Cloud Architect / Network Engineer

Strumenti

Terraform

Ansible

Docker

Kubernetes (GKE/EKS)

Cloud Monitoring (MQL, Datadog, Grafana)

Descrizione del lavoro

CloudMile is a leading AI and Cloud technology company in Asia, dedicated to accelerating digital transformation and driving growth for our corporate clients. As the proud winner of the 2023 Google Cloud Sales Partner of the Year for the Greater China region, we are recognized for our innovative thinking, outstanding customer service, and best-in‑class use of Google Cloud products and services.

As a "CloudMiler," you will be at the forefront of assisting companies across Asia in their digital transformation journey, leveraging cutting‑edge cloud technology, data, and AI. We are a dynamic and evolving company that values a shared vision and collaborative spirit over a rigid "best candidate" profile. We believe that world‑class support is paramount to customer success.

The Opportunity

We are seeking an experienced and customer‑facing Senior Cloud Operations Engineer to join our growing CloudOps team. This pivotal Level 2 role is designed for a seasoned professional who thrives in a dynamic, customer‑facing environment and is ready to take on multiple responsibilities. You will not only be a technical expert in multi‑cloud operations but also a dedicated service manager for our key clients, ensuring their continuous success and satisfaction.

Initially specializing in either AWS or GCP, you will be rapidly upskilled to become proficient in both operations, contributing to our multi‑cloud support capabilities. This role requires flexibility to work after‑office hours when situations call for providing comprehensive coverage for our regional customers.

Key Job Responsibilities

• Customer‑Facing Service Management: Act as a primary technical point of contact and service lead for smaller clients, building strong relationships and understanding their evolving cloud operational needs.
• Advanced Cloud Operations & Troubleshooting: Apply deep expertise and advanced troubleshooting techniques to resolve complex compute, networking, and infrastructure‑related issues across multiple Cloud Service Providers (GCP, AWS, Azure, Alicloud - either one or more).
• Proactive Service Delivery: Oversee the day‑to‑day operational health of client cloud environments, identifying and addressing potential issues before they impact service.
• Incident & Problem Management: Drive the resolution of critical and complex customer incidents, coordinating with internal teams, CSP support (AWS, Google Cloud, Azure, Alicloud), and third‑party vendors. You will be the focal point for communication and escalation during critical events.
• Service Reporting & Review: Produce and present comprehensive weekly, monthly, and quarterly operational reports to customers, highlighting service performance, key metrics, and optimization opportunities.
• Automation & Efficiency: Design, develop, and implement automation solutions using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting languages to enhance operational efficiency, reduce manual effort, and improve service delivery.
• Knowledge Leadership & Mentorship: Coach and mentor junior engineers, develop and deliver internal training, and contribute significantly to our internal and customer‑facing knowledge base (e.g., technical articles, how‑to guides).
• Shift‑Based Operations: Be prepared to work in shifts, including after‑office hours and weekends, as part of a 24/7 operational model to ensure continuous support coverage.

A day in the life of a Senior CloudOps Engineer

• Engage directly with customer stakeholders to understand their challenges, reproduce issues, and drive solutions.
• Lead technical deep dives into complex problems spanning multiple cloud services and providers.
• Develop and implement automation scripts and IaC modules to streamline operational tasks.
• Present service performance reviews and strategic recommendations to clients.
• Continuously learn and master new technologies from various CSPs, with a strong focus on expanding either GCP or AWS capabilities.
• Collaborate with leadership on process improvement and strategic initiatives to enhance our support offerings.
• Mentor and level‑up Tier 1 NOC and junior L2 engineers through paired troubleshooting, code reviews, and structured knowledge transfers.
• Participate in the regional out‑of‑hours on‑call engineering standby roster (1 week every 3–4 weeks), compensated via weekly stipends and protected by CloudMile’s "Sleep‑In" next‑day rest protocol.

Basic Qualifications

• Experience: 4+ years of dedicated experience in Cloud Infrastructure Operations, Site Reliability Engineering (SRE), or DevOps; or 6+ years in senior Linux/Unix systems engineering with heavy enterprise cloud ownership.
• Multi‑Cloud Mastery: Advanced operational proficiency in Google Cloud (GCP) or AWS, with the aptitude to cross‑train across both platforms.
• Container Orchestration: Hands‑on operational experience with Docker and Kubernetes (GKE and/or EKS)—cluster upgrades, HPA auto‑scaling, ingress controllers, network policies, and Secret/ConfigMap management.
• Infrastructure as Code (IaC): Solid experience managing state, modules, and safe plan/apply lifecycles using Terraform.
• Linux Systems & Scripting: Strong Linux internals (systemd, kernel tuning, I/O bottlenecks, storage management) and scripting fluency in Python and/or Bash.
• Networking & Diagnostics: Deep understanding of TCP/IP, DNS, TLS/SSL, routing tables, VPC peering, interconnects, and hands‑on diagnostic tooling (tcpdump, wireshark, traceroute, dig, nmap).
• Observability: Practical experience instrumenting and debugging with Cloud Monitoring (MQL), Cloud Logging, Prometheus, Grafana, or Datadog.
• Certifications (At least one required):
• AWS: AWS Certified Solutions Architect - Associate/Professional, or SysOps Administrator - Associate.
• Communication: Exceptional verbal and written English communication skills; comfortable presenting technical RCAs to client engineering teams.

Preferred Qualifications

• Multi‑lingual capabilities (e.g., English, Bahasa Malaysia/Indonesia, Mandarin, Cantonese) to support regional enterprise accounts across APAC.
• Experience with Cloud Security Posture Management (CSPM), Google Cloud Security Command Center (SCC), or AWS GuardDuty.
• Familiarity with enterprise database administration (Cloud SQL, Cloud Spanner, BigQuery, Snowflake, Confluent, Redshift, DynamoDB, MongoDB).
• Working knowledge of hybrid‑cloud networking (Cloud Interconnect, AWS Direct Connect, IPSec VPN tunnels).
• Current certification(s) in AWS (e.g., AWS Certified SysOps Administrator - Associate, Solutions Architect - Professional, Advanced Networking - Specialty, Security - Specialty) or Google Cloud (e.g., Professional Cloud Architect, Professional Cloud Network Engineer, Professional Cloud Security Engineer).
• Experience with Windows and Linux OS hardening.
• Experience in VMWare administration, setup, and maintenance.
• Experience with system backup, restoration, and Disaster Recovery (DR) solutions (e.g., Veeam, Commvault).
• Experience managing Active Directory (AD), or other flavours of directory services (Okta, JumpCloud, etc), or IAM in hybrid or cloud environments.