Senior Clinical Specialist, THV - PENANG

Edwards Lifesciences Gruppe; Malaysia; Remote; MYR 80,000 - 120,000; Full time

Job summary

Edwards Lifesciences is seeking a THV sales professional to drive growth across assigned territories. You will build lasting relationships with cardiology teams and hospital staff, delivering expert knowledge on Transcatheter therapies and ensuring high-quality customer education and support.

The role emphasizes clinical education, cross-functional collaboration, and strategic account development within a dynamic, patient-focused environment.

Qualifications

• Bachelor's Degree in related field.
• 5+ years' experience of sales required.
• Clinical support/servicing experience preferred.
• Cardiovascular/cardiac knowledge preferred.
• Medical device industry experience.

Responsibilities

• Serve as main contact within the THV unit for assigned territory/customer base and develop understanding of cardiovascular anatomy relevant to EW products.
• Builds and manages strong relationships with customers and influencers, expanding network to push Edwards positioning using tact and diplomacy.
• Develops and closes new business opportunities and executes regional plans to achieve objectives.
• Provide expert education on Transcatheter therapy and device handling, including training in OR procedures.
• Educate physicians and hospital staff on investigational products and clinical procedures through training and in-service programs.
• Provide follow-up support to physicians and medical staff during clinical research to ensure continuity of education and technical support.
• Upsell in key strategic accounts in collaboration with Business Managers.
• Other duties as assigned by Leadership.

Skills

Sales experience

Relationship building

Communication

Influencing skills

Time management

Diplomacy

Education

Bachelor's Degree

Job description

Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences' values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company's innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care. Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards' groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

How you will make an impact:

• Serves as the main point of contact within the Transcatheter Heart Valve (THV) business unit for assigned territory and/or customer base while acquiring understanding of cardiovascular anatomy, pathology and physiology relevant to EW medical products as it relates to the business
• Builds and manages strong, long-lasting relationships with customers and other influencers, expands network in assigned region to push Edwards positioning in the market utilizing creativity and influencing skills with new or existing customers on buying decisions using tact and diplomacy
• Develops and closes new business opportunities, and identifies areas of improvement to meet sales targets while developing and executing annual plan to achieve region objectives
• Provide expert level education on all aspects of Transcatheter therapy within the portfolio device handling, integration and troubleshooting techniques related to software, tools and products required for clinical use including but not limited to intraoperative case coverage and coordinating one-on-one ad hoc training sessions and in-service structured education programs in the OR.
• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of clinical research.
• Responsible for upselling in key strategic accounts working in conjunction with Business Managers.
• Other duties as assigned by Leadership.

What you will need (Required):

• Bachelor's Degree in related field
• 5+ years' experience of sales experience required
• Clinical support/in servicing experience preferred
• Cardiovascular/cardiac knowledge preferred
• Medical device industry experience

What else we look for (Preferred):

• Full knowledge of the strengths and limitations of own products and competitor products
• Develops deeper understanding of own business, medical devices industry and selling environment of own region
• Full knowledge of customer organizations and how market environment impacts customers
• Full understanding of hemodynamic monitoring and/or cardiovascular anatomy, pathology and physiology relevant to EW medical products as it relates to the business
• Ability to manage competing priorities in a fast paced environment
• Strict attention to detail
• Understands customer needs, feedback and objections and explains products to influence customer perception of value
• Utilizes creativity and influencing skills with new or existing customers on buying decisions using tact and diplomacy
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

There has never been a more exciting time to join Edwards Lifesciences as we continue our dynamic growth in the structural heart space. We thrive on discovery and expanding the boundaries of medical technology. Innovation starts with human inspiration. Come be inspired. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.