Senior Client Service Manager

Tmf Regional Delivery Centre Sdn. Bhd.; Subang Jaya; Sur place; MYR 78 000 - 134 000; Plein temps

Résumé du poste

TMF Regional Delivery Centre Sdn. Bhd. is seeking an experienced client operations professional to maintain strong operational and commercial relationships with complex clients.

The role focuses on ensuring contractual revenue delivery and long-term partnerships, while overseeing service delivery. The successful candidate will manage the client contact strategy across TMF, facilitate effective communication and governance, and identify opportunities for service improvement and growth through

Responsabilités

• Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
• Manage the client contact strategy across TMF to support effective communication and governance.
• Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth.
• Implement ongoing improvement initiatives based on survey data, ...

Description du poste

• Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
• Manage the client contact strategy across TMF to support effective communication and governance.
• Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth.
• Implement ongoing improvement initiatives based on survey data,...