CX Data Analyst: Insights, Dashboards & Automation

Zeal Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Life Insurances

Team Building

Job summary

Zeal Group is seeking a data analyst in Kuala Lumpur to monitor customer service performance metrics and provide actionable insights. The ideal candidate holds a diploma or degree in Data Analytics, has 1-3 years of relevant experience, and is proficient in Excel and SQL. Responsibilities include performance monitoring, data analysis, and cross-functional collaboration. The company offers benefits such as life insurance and team-building activities.

Qualifications

• 1–3 years of experience in data analysis, reporting, or similar roles.
• Strong proficiency in Excel or Google Sheets, including formulas and pivot tables.
• Basic knowledge of SQL is preferred.

Responsibilities

• Track and analyze key Customer Service KPIs such as CSAT and resolution rate.
• Provide insights to improve service quality and operational efficiency.
• Monitor the usage and effectiveness of CS tools.

Skills

Data analysis

Problem-solving

Communication skills

Excel

Google Sheets

SQL

Data visualization tools

Education

Diploma or Degree in Data Analytics, Business, IT, or related fields

Tools

Power BI

Tableau

Job description

Zeal Group is seeking a data analyst in Kuala Lumpur to monitor customer service performance metrics and provide actionable insights. The ideal candidate holds a diploma or degree in Data Analytics, has 1-3 years of relevant experience, and is proficient in Excel and SQL. Responsibilities include performance monitoring, data analysis, and cross-functional collaboration. The company offers benefits such as life insurance and team-building activities.