Senior Business Analyst – IT Solutions & UAT Lead

AIA Digital+ (AIAIT Beijing); Malaysia; On-site; MYR 60,000 - 110,000; Full time

Job summary

AIA Digital+ in Malaysia is seeking a Business Analyst to help ensure IT solutions meet user requirements and business needs. You will collaborate with cross-functional teams to gather requirements, analyze processes, and document changes to systems and workflows.

Responsibilities include supporting SIT/UAT, creating documentation, and engaging stakeholders to drive improvements in IT operations and user journeys. Experience with CRM systems and insurance domain is a plus.

Qualifications

• Experience in business analysis and reviewing requirements.
• Strong analytical and problem-solving skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Assist on delivery of IT solutions / process revamp to support various business initiatives.
• Involve in discovery workshops to understand user requirements, process flow, and user journey.
• Perform requirements analysis, document requirements, and revise existing system logic and workflows as necessary.
• Identify business needs and define actions to improve IT system operations.
• Create and updates system documentation.
• Manage internal stakeholders to drive SIT / UAT.
• Document requirements, evaluate scenarios, and execute changes to respond to requirements.
• Identify test scenarios, develop test scripts, and create expected results for test cycles.
• Analyse test outcomes to ensure proper remediation of identified defects.

Skills

Business Analysis

Requirements Gathering

SIT/UAT Support

Cross-Functional Collaboration

Analytical Thinking

Stakeholder Management

Communication Skills

Tools

CRM

Job description

AIA Digital+ in Malaysia is seeking a Business Analyst to help ensure IT solutions meet user requirements and business needs. You will collaborate with cross-functional teams to gather requirements, analyze processes, and document changes to systems and workflows.

Responsibilities include supporting SIT/UAT, creating documentation, and engaging stakeholders to drive improvements in IT operations and user journeys. Experience with CRM systems and insurance domain is a plus.