Senior Associate OTC-Contract

Smith & Nephew; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Smith & Nephew in Kuala Lumpur is seeking a Collections Specialist to contact customers, collect outstanding debt and coordinate disputes. You will manage customer payments, reconcile accounts and negotiate plans to optimize cash flow.

The role requires 2+ years in collections in an international setting, solid OTC controls, strong Excel skills, and fluent English and Bahasa Melayu. Apply materials in a fast-paced environment.

Qualifications

• Minimum Graduation or equivalent academic qualification required.
• At least 2 years of collections or cash application experience in an international environment.
• Sound overview of end to end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements.

Responsibilities

• Contact customers to collect outstanding debt via phone, email, or visits.
• Coordinate customer queries with relevant departments for dispute resolution.
• Manage customer administration to help them pay invoices (statements, dunning letters, copies).
• Allocate payments and reconcile customer accounts.
• Negotiate payment plans with customers.
• Own portfolio of low, medium and high complexity accounts.
• Contribute to accurate customer master data.
• Follow assigned collections strategy and SOP.
• Report statistics and flag potential bad debt risks to Credit Manager.

Skills

English proficiency

Bahasa Melayu

Excel (intermediate)

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Smith & Nephew – Kuala Lumpur, Kuala Lumpur

Key responsibilities

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer's queries with the relevant departments for dispute resolution
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconcile customer accounts
• Negotiate payment plans with customers
• Own portfolio of low, medium and high complexity accounts
• Contribute to accurate customer master data
• Follow assigned collections strategy
• Ensure contacts and customer responses are tracked in the system as specified in the SOP
• Report current statistics and flag any potential bad debt risks to Credit Manager

About you

• Minimum Graduation or equivalent academic qualification required
• At least 2 years of collections or cash application experience in an international environment
• Sound overview of end to end OTC operational and financial controls, business processes and reporting
• Proven record of process improvements
• Excel skills on intermediate level
• Fluent English and Bahasa Melayu (written and spoken)
• Excellent verbal and written communication skills
• Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment
• Effective at establishing productive relationships within the business

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging

Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Work/Life Balance:

• Flexible Personal/Vacation Time Off
• Paid Holidays
• Flex Holidays
• Paid Community Service Day

Your Wellbeing:

• Medical
• Dental
• Vision
• Health Savings Account
• Employee Assistance Program
• Parental Leave
• Fertility and Adoption Assistance Program