Senior Associate OTC-Contract

SMITH & NEPHEW SERVICES SDN. BHD.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

SMITH & NEPHEW SERVICES SDN. BHD. is seeking a collections professional in Kuala Lumpur to contact customers, collect outstanding debts and manage invoices.

The role supports dispute resolution and reconciliations, with a focus on term compliance and payment plan negotiations. You will handle multiple accounts with varying complexity in an international setting. Requirements include at least 2 years in collections or cash application, a solid understanding of OTC controls, and fluent English and

Qualifications

• Minimum graduation or equivalent academic qualification required.
• At least 2 years of collections or cash application experience in an international environment.
• Sound overview of end-to-end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements.
• Excellent verbal and written communication skills.
• Fluent English and Bahasa Melayu (written and spoken).

Responsibilities

• Contact customers to collect outstanding debt (phone, e-mail, visits).
• Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer's queries with the relevant departments for dispute resolution.
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
• Allocate payments and reconcile customer accounts.
• Negotiate payment plans with customers.
• Own portfolio of low, medium and high complexity accounts.
• Contribute to accurate customer master data.
• Follow assigned collections strategy.
• Ensure contacts and customer responses are tracked in the system as specified in the SOP.
• Report current statistics and flag any potential bad debt risks to Credit Manager.

Skills

English

Bahasa Melayu

Excel

Education

Bachelor's degree or equivalent

Job description

As a key player of the finance operations role in Smith+Neb

Key responsibilities

Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.

Coordinate customer's queries with the relevant departments for dispute resolution

Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)

Allocate payments and reconcile customer accounts

Negotiate payment plans with customers

Own portfolio of low, medium and high complexity accounts

Contribute to accurate customer master data

Follow assigned collections strategy

Ensure contacts and customer responses are tracked in the system as specified in the SOP

Report current statistics and flag any potential bad debt risks to Credit Manager

About you

Minimum Graduation or equivalent academic qualification required

At least 2 years of collections or cash application experience in an international environment

Sound overview of end to end OTC operational and financial controls, business processes and reporting

Proven record of process improvements

Excel skills on intermediate level

Fluent English and Bahasa Melayu (written and spoken)

Excellent verbal and written communication skills

Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment

Effective at establishing productive relationships within the business

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility: Hybrid Work Model (For most professional roles)

Training: Hands-On, Team-Customized, Mentorship

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Pharmaceuticals, Biotechnology & Medical Devices 51-100 employees

Smith+Neb is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Neb a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

Smith+Neb is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Neb a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.