Senior Associate - Workforce Management

PwC Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

PwC Malaysia seeks a Senior Associate in Workforce Management to help deliver AI-enhanced workforce and HR transformation solutions. You will mentor juniors, manage workstreams end-to-end, and advise on people strategy while leveraging analytics and digital technologies.

You will engage local and regional clients, apply AI capabilities to data analysis, and contribute to thought leadership and business development within a dynamic PwC team in Kuala Lumpur.

Qualifications

• Degree in any discipline; HR-related degree is a plus.
• 2–3 years in workforce management, HC advisory, or related consulting.
• Hands-on use of AI-powered tools (e.g., Copilot, ChatGPT) to enhance productivity.
• Proficient with analytics tools (Excel, Power BI, Tableau).
• Strong verbal and written communication and portfolio management skills.

Responsibilities

• Proactively assist in the management of several clients, reporting to Managers and above.
• Deliver technology-enabled workforce and HR transformation solutions.
• Apply digital tools, analytics, and AI in client work.
• Operationalize AI tools in day-to-day work with structured prompts and validated outputs.
• Contribute to business development and PwC brand development.
• Develop proposals and ensure deliverables adhere to firm policies and risk requirements.
• Stay abreast of workforce analytics and AI trends to inform thought leadership.

Skills

AI-powered tools

Data analytics

Communication

Collaboration

Multitasking

Problem solving

Leadership

Education

Bachelor's degree

HR-related degree an added advantage

Tools

Excel

Power BI

Tableau

Python/R

Automation tools

Job description

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Senior Associate

Job Description & Summary

At PwC, our Workforce team focuses on helping organizations deliver sustainable outcomes through their people. We are seeking individuals who are passionate about shaping the future AI enhanced workforce, with a strong interest in leveraging AI, analytics and digital technologies to deliver innovative AI enhanced workforce solutions.

As a Senior Associate within our Workforce Management practice, you will work as part of a team of problem solvers, helping clients solve complex business issues from strategy to execution. You will play a key role in driving technology-enabled, AI-enhanced workforce and HR transformation solutions, while mentoring junior team members and managing workstreams end-to-end.

We advise a range of local, regional and global clients on all aspects of people strategy, underlying compliance and governance in many areas of business-driven HR programmes.

You should be interested in building and showcasing your skills within the following areas:

• People analytics - Leveraging data and AI to drive workforce decisions, designing analytics frameworks, performing quantitative/qualitative research


• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.


• HR service delivery – Exploring different service delivery models (eg.Shared services, outsourcing) and leveraging technology and automation to drive smart and intuitive people practices.


• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.


• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.


• Ability to analyze data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation.


• Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carrying out data analysis, from basic to multivariate analysis to solve problems.

Key accountabilities

Role specific responsibilities

• Proactively assist in the management of several clients, while reporting to Managers and above.


• Support effective working relationships directly with clients.


• Contribute to delivering technology-enabled workforce and HR transformation solutions.


• Apply digital tools, analytics, and AI capabilities in the delivery of client work.


• Ability to operationalize AI tools in day-to-day work, including designing structured prompts, applying AI for data analysis and problem solving, and critically validating outputs to ensure accuracy, relevance, and business applicability.


• Contribute to the development of your own technical acumen.


• Be actively involved in business development activities to help identify and research opportunities on new/existing clients.


• Continue to develop internal relationships and your PwC brand.


• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc.


• Ensure the deliverables adhere to the firm's policies and risk management requirements.


• Stay abreast of industry trends and best practices in workforce management including emerging trends in AI, workforce analytics and human capital strategy, contributing to the development of thought leadership content.

Skills,experienceand qualifications

• Degree in any discipline. Degree in Human Resource Management is an added advantage.


• Minimum 2-3 years of experience in workforce management, human capital advisory, people analytics, HR technology, or related consulting roles.


• Demonstrated, hands‑on experience using AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Harvey) to enhance productivity, research, and client deliverables.


• Experience applying AI to people analytics or HR process optimization is strongly preferred.


• Fair subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.


• Proficiency with analytics tools (e.g., Excel, Power BI, Tableau, Python/R is a plus), visualization platforms, and automation tools.


• Excellent verbal, written communication skills and portfolio management skills.


• Collaboration and participation within a highly diverse and inclusive team.


• Ability to thrive on challenges, multitask and prioritize workload in a fast‑paced environment where quality and speed are of essence.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: [blank]

Degrees/Field of Study preferred: [blank]

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Career Development, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Employee Performance Management, Employee Retention, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Organizational Development (OD), Organizational Management, Organizational Psychology, Personnel Development, Self-Awareness, Statistical Analysis, Statistical Modeling, Strategic Human Resource Planning {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

December 31, 2026