Credit Risk Analyst: Dunning & Stop-Credit Execution

DHL Express; Petaling Jaya; On-site; MYR 72,000 - 120,000; Full time

Job summary

DHL Express Malaysia is seeking a Credit Risk Specialist to monitor dunning and manage stop-credit processes in alignment with GSOP. You will review external credit ratings and support account creation only when documentation is complete, ensuring compliance with country workflows.

The role involves coordinating across Sales, Finance, OTC, and operations to mitigate credit risk, monitor overdue trends, and maintain accurate customer data.

Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS Office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3+ years in Credit Risk Management preferred.
• Cultural sensitivity.
• Multilingual abilities in local languages.
• Mandarin proficiency preferred.
• English knowledge (DPDHL Business Language) preferred.
• Knowledge of D&B credit risk reports and balance sheet interpretation.

Responsibilities

• Monitor Dunning execution and Dunning block status.
• Perform ICCC Stop Credit processes for overdue accounts.
• Conduct Credit Checks and Approvals with required documents.
• Review External Credit Agency ratings.
• Coordinate with Country Finance and OTC for approvals.
• Understand country-specific credit risk processes.
• Track high-risk customers and payment trends.
• Maintain SAP AR master data with four-eye principle.
• Lead meetings with stakeholders to mitigate trading risks.

Skills

Telephone handling

Communication

Customer focus

MS Office

Presentations

Financial statement analysis

Credit risk management

Cultural sensitivity

Multilingual

Mandarin (preferred)

English (DPDHL)

D&B credit risk reports

Education

Bachelor's degree in related fields

Job description

DHL Express Malaysia is seeking a Credit Risk Specialist to monitor dunning and manage stop-credit processes in alignment with GSOP. You will review external credit ratings and support account creation only when documentation is complete, ensuring compliance with country workflows.

The role involves coordinating across Sales, Finance, OTC, and operations to mitigate credit risk, monitor overdue trends, and maintain accurate customer data.