Senior Associate - Billing

DHL; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Group in Malaysia seeks a detail-oriented Service Delivery professional to handle billing inquiries and validation, ensuring timely and accurate invoicing in accordance with SLAs. You will liaise with internal and external contacts to gather billing data, perform validations, and support revenue protection efforts.

The role requires strong Excel and Windows skills, English communication, and the ability to work in a fast-paced environment with a focus on continuous improvement and automation

Qualifications

• Demonstrates strong analytical thinking and data-driven mindset.
• Proficient with Microsoft Excel and Windows for daily tasks.
• Excellent written and spoken English communication skills.
• Ability to deliver results and meet project KPIs.
• Well-organized, proactive, and detail-oriented.

Responsibilities

• Timely and accurate handling of incoming requests and queries from partners and stakeholders.
• Validate and maintain processes following global guidelines and approvals.
• Coordinate with internal/external contacts to gather billing information for accurate invoicing.
• Rectify errors from rejection reports and ensure clean billing data.
• Drive KPI and SLA achievement daily, weekly, monthly.
• Investigate end-to-end to recover revenue or prevent leakage.
• Prepare supporting documents and reports for contracts.
• Maintain data for transfer to generate invoices/credits.
• Perform billing quality checks as part of supervisory reviews.

Skills

Analytical skills

Excel end user

English communication

Results oriented

Self-motivated

Highly organized

Team player

Deadline management

Fast paced

Innovation mindset

Multi-tasking

Big picture thinking

Weekend availability

Tools

Power BI

Query

Automation

Job description

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities comply with Global guidelines and approval process.
• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
• Perform validation and rectify the errors found from the rejection report.
• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
• Maintain and prepare data for transfer to produce accurate billing invoices/credits.
• Perform quality checks (Billing Supervisory checks)

Process

• Adhere to internal authorization levels and local guidelines.
• Actively participate the digitization/automation of non-value adding tasks.
• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
• Take part in procedures and systems review to minimize risk and increase cost efficiency.
• Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
• Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
• Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Required Competencies

• Flexible to work on weekends and public holidays if required.
• Analytical skills.
• Experience in Microsoft Windows & Excel as an end user.
• Good communication skills in English, both oral and written.
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
• Self-motivated and highly organized with a high level of attention to detail
• Energetic, enthusiastic, team player.
• Able to manage deadlines.
• Ability to work in fast pace environment.
• Experience in Power BI/Query/Automate is a plus.
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritize and multi-task: Taking in consideration strategic requirements and ad-hoc demand.
• Big picture thinking, able to understand implications, and mitigate complications.