Senior Applications Technical Support – 12-Month Contract

Malaysia Marine & Heavy Engineering; Pasir Gudang; Sur place; MYR 70 000 - 90 000; Plein temps

Résumé du poste

Malaysia Marine & Heavy Engineering seeks a technical applications support specialist for a 12-month fixed-term contract. You will maintain stability, performance and availability of business and corporate applications, performing troubleshooting, incident diagnostics and environment checks in coordination with ICT teams and vendors.

You will lead root cause analysis, monitor health checks, escalate issues, and assist in deployments, fixes and rollbacks.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems or equivalent.
• Minimum 5 years’ experience in application technical support or systems support.

Responsabilités

• Perform technical investigation, log analysis and environment checks for application incidents.
• Support root cause analysis and propose corrective actions with internal teams/vendors.
• Support monitoring activities and health checks for assigned applications/environments.
• Escalate abnormalities and coordinate recovery actions.
• Support technical steps during deployments (pre-checks, backups, post-checks) as assigned.
• Validate fixes/patches and assist in rollback planning where applicable.
• Support troubleshooting for interfaces/integrations (file transfers, API issues, scheduled jobs) within assigned scope.
• Coordinate with infrastructure/security teams for connectivity and access matters.
• Maintain technical runbooks, known error database and troubleshooting guides.
• Ensure support records are complete for audit and continuity.
• Follow ICT governance and cybersecurity requirements in technical support activities.
• Support vulnerability remediation tasks and audit evidence collection as assigned.
• Ensure adherence to HSE requirements in related work activities through briefings/site walkabouts/meetings.

Connaissances

Troubleshooting

Log analysis

Integrations

Infrastructure concepts

Formation

Bachelor's degree in IT/CS/IS

Description du poste

Malaysia Marine & Heavy Engineering seeks a technical applications support specialist for a 12-month fixed-term contract. You will maintain stability, performance and availability of business and corporate applications, performing troubleshooting, incident diagnostics and environment checks in coordination with ICT teams and vendors.

You will lead root cause analysis, monitor health checks, escalate issues, and assist in deployments, fixes and rollbacks.