Senior Application Support & AI-Driven Automation Lead

Mission Consultancy Services Sdn. Bhd.; Kampung Malaysia Tambahan; On-site; MYR 80,000 - 110,000; Full time

Job summary

Mission Consultancy Services Sdn. Bhd. is seeking an IT Applications and Data Analyst to provide comprehensive support for SCM, ERP, batching plant systems, and other business applications. The role involves analyzing data, building reports, and guiding end users on system utilization.

The successful candidate will implement application-related projects across HQ and plant operations, troubleshoot issues with cross-functional teams, and promote AI-friendly digital workflows to improve efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related discipline.
• Equivalent qualifications with relevant professional experience may also be considered.

Responsibilities

• Provide comprehensive system and functional support for key business applications, including SCM, ERP, batching plant systems, softphone systems, and other online business applications.
• Support the implementation and deployment of application-related projects across the Central and Eastern regions, including HQ and Plant operations.
• Analyze business data and develop reports and dashboards to support management decision-making and operational performance.
• Provide training and guidance to end users to ensure effective utilization of business applications and systems.
• Diagnose, troubleshoot, and resolve system-related issues in collaboration with relevant internal teams and external vendors where required.
• Promote the adoption of AI, automation, and digital technologies to streamline workflows and enhance business processes.

Job description

Mission Consultancy Services Sdn. Bhd. is seeking an IT Applications and Data Analyst to provide comprehensive support for SCM, ERP, batching plant systems, and other business applications. The role involves analyzing data, building reports, and guiding end users on system utilization.

The successful candidate will implement application-related projects across HQ and plant operations, troubleshoot issues with cross-functional teams, and promote AI-friendly digital workflows to improve efficiency.