Senior Analyst

Aon; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Aon is seeking a Senior Analyst, Data Solutions in Southeast Asia to deliver high-quality client servicing and account management. You will support data projects via the HCA platform powered by RMCD, working across SEA, with opportunities for additional analytics and reporting engagements.

The role emphasizes collaboration, data accuracy, and proactive communication with clients and internal teams. Aon offers an inclusive environment and ongoing professional development.

Qualifications

• Bachelor’s degree in Business Administration, Organizational Psychology, Accounting, Finance, Economics, Engineering or HR.
• 2 years of HR, account management, compensation survey management, client servicing or related experience.
• Able to work in a team and independently with minimal direction.
• Motivated self-starter, well organized, able to multi-task.
• Detail oriented with strong organization skills.
• Proficient in Microsoft Office; Excel, Word, PowerPoint.
• Excellent written and verbal English communication.

Responsibilities

• Onboard clients to the survey platform and provide participation support.
• Track client participation details and share updates in monthly meetings.
• Provide analytics support for data projects managed by Data Solutions and Advisory teams.
• Develop and maintain positive client relations through regular communications.
• Translate client questions into opportunities for additional reports or consulting.

Skills

English proficiency

Client servicing

Teamwork

Multi-tasking

MS Office

Education

Bachelor’s degree (renowned university)

Tools

Excel macros

Word

PowerPoint

Job description

Senior Analyst, Data Solutions

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

The Senior Analyst will be accountable for delivering high quality and effective client servicing, day-to-day account management and customer service. The Senior Analyst will help empower results for our clients by delivering innovative and effective solutions through our Human Capital Analytics (HCA) platform – powered by Radford McLagan Compensation Database (RMCD) within Aon Talent Solutions in Southeast Asia.

Key Responsibilities

• Onboard clients to the survey platform, providing participation support, including undertaking job matching, sales/account renewals, platform training and orientation to client, responding to client queries on our participation processes and other account management activities.
• Ensure diligent tracking of the client participation details by ensuring accurate data is captured in the tracker on a timely manner including sharing of the updates to the wider SEA data solutions team during the monthly meetings.
• Provide analytics support for data projects managed by both the Data Solutions and Advisory team
• Develop and maintain positive customer relations through regular and proactive communications.
• Recognize, understand and translate client questions, comments and requests into potential opportunities for supplemental report sales or consulting assignments.
• Undertake client data review prior to the submission or reporting of the quarterly reports.
• Share experiences, knowledge and skills with other colleagues within Data Solutions and the broader Human Capital Solutions team.
• Support in completing additional projects as part of a group/team/taskforce.
• Serve clients in the SEA region.
• Review our market report deliverables.

Skills And Experience That Will Lead To Success

• Minimum of Bachelor’s degree in Business Administration, Organizational Psychology, Accounting, Finance, Economics, Engineering or Human Resource from a renowned university
• 2 years of human resources, account management, compensation survey management, client servicing or other related industry experience.
• Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal direction
• Must be a motivated self-starter who is well organized with the ability to multi-task.
• Organization skills and detail oriented. Attention to detail is crucial.
• Must be computer proficient and able to represent Aon with clients across SEA and at times APAC
• Articulate and possess excellent command in written & spoken English.
• Strong interpersonal communication and presentation skills, both verbal and written
• Proficient in Microsoft Office, Excel (macros a plus) and Word.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

2573617