Senior AI Content & Knowledge Strategist

Zebra Technologies Malaysia Sdn Bhd; Penang; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies Malaysia Sdn Bhd seeks a skilled professional to lead knowledge and AI-driven content initiatives. You will manage tooling, optimize knowledge delivery, and collaborate with cross-functional teams to ensure high-quality, localized content and robust governance across self-service experiences.

The role emphasizes prompt engineering, data-driven improvements, and mentorship to enhance content effectiveness and user outcomes for Zebra’s support ecosystem.

Qualifications

• Bachelor’s degree or equivalent practical experience in information science, management, CS or related field.
• 3–5 years in content strategy, content operations, or knowledge management in enterprise or high-volume support.

Responsibilities

• Implement and optimize knowledge and AI content tooling.
• Monitor AI content performance and assess answer quality.
• Drive knowledge gap strategy with audits and updates.
• Uphold content standards, metadata, and taxonomy with governance.
• Collaborate with Product, Engineering, Content Management, KM Ops, and Support teams.
• Mentor junior team members and guide project workstreams.

Skills

Content strategy

Content operations

Knowledge management

AI tooling

Prompt engineering

SEO & discoverability

Technical writing

Collaboration

Education

Bachelor’s degree in Information Science/Management/CS

Tools

RAG

Copilots/Chatbots

Job description

Zebra Technologies Malaysia Sdn Bhd seeks a skilled professional to lead knowledge and AI-driven content initiatives. You will manage tooling, optimize knowledge delivery, and collaborate with cross-functional teams to ensure high-quality, localized content and robust governance across self-service experiences.

The role emphasizes prompt engineering, data-driven improvements, and mentorship to enhance content effectiveness and user outcomes for Zebra’s support ecosystem.