Content Operations Lead, AI & Automation

LexisNexis Malaysia Sdn Bhd Company; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Learning & Development Resources

Job summary

LexisNexis Malaysia is seeking an Operations Technical Lead to drive content operations and automate AI-enabled workflows across digital and print platforms. You will coordinate with Editorial, Product, Engineering, and IT to optimize content conversion, troubleshoot data issues, and lead end-to-end QA and UAT processes.

The role emphasizes improving data pipelines, maintaining quality standards, and advancing modernization efforts while collaborating with offshore partners to ensure timely

Qualifications

• 2 to 3 years of experience in content operations, digital publishing, technical operations, project management or related field.
• Hands-on experience with XML, XSD, and markup troubleshooting; familiarity with XSLT/XPath.
• Experience monitoring content data flows and resolving production issues.
• Strong systems thinking and troubleshooting skills.
• High attention to detail and quality mindset.
• Proven cross-functional collaboration and communication skills.
• Experience in automation and AI-enabled workflows.
• Strong documentation skills.
• Familiarity with tools such as Azure DevOps or Jira is a plus.

Responsibilities

• Content Operations & Conversion: Build and maintain new and replacement content sources; end-to-end conversion troubleshooting across digital and print formats.
• Content data analysis to ensure proper transformation and metadata accuracy.
• Resolve XML markup and structural issues; ensure consistency across outputs.
• User Acceptance Testing & Quality: Create and execute UAT plans and test cases for new features and workflows.
• Track defects in Azure DevOps; triage, prioritize, and validate fixes with teams and vendors.
• Data Flow Monitoring & Issue Resolution: Monitor content data pipelines from editorial to delivery; diagnose and remediate issues.
• Tooling, Automation & Modernization: Identify opportunities for automation and AI-enabled workflow improvements.
• Documentation, Standards & Collaboration: Maintain docs, standards, governance; communicate issues and risks clearly.

Skills

XML

XSD

XSLT/XPath

Data workflows

Azure DevOps

Tools

Azure DevOps

Jira

Job description

LexisNexis Malaysia is seeking an Operations Technical Lead to drive content operations and automate AI-enabled workflows across digital and print platforms. You will coordinate with Editorial, Product, Engineering, and IT to optimize content conversion, troubleshoot data issues, and lead end-to-end QA and UAT processes.

The role emphasizes improving data pipelines, maintaining quality standards, and advancing modernization efforts while collaborating with offshore partners to ensure timely