Seller Operations Executive (1 year contract)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Shopee is seeking a Seller Operations Executive on a 1-year contract in Kuala Lumpur, Malaysia. The role focuses on policy governance, appeals evaluation, and enforcing platform integrity for seller activities.

You will audit SOPs, respond to inquiries, and propose policy improvements to enhance buyer satisfaction while working in a fast-paced e-commerce environment.

Qualifications

• Attention to detail with ability to spot inconsistencies in documentation and data logs.
• Able to interpret complex policies and apply them to real-world scenarios.

Responsibilities

• Evaluate seller appeals by reviewing evidence and deciding on penalties.
• Monitor seller behavior and enforce penalties per policies.
• Respond to customer service inquiries regarding seller operations and compliance.
• Audit SOPs and lead implementation of more efficient workflows.
• Propose seller policies to improve buyer satisfaction.

Skills

Analytical thinking

Proactive ownership

Google Workspace

Critical thinking

Communication

Tools

Google Docs

Google Sheets

Job description

Seller Operations Executive (1 year contract)

Policy Governance & Appeals: Evaluate seller appeals by conducting reviews of evidence, exercising sound judgment to determine if penalties should be upheld or overturned.

Operational Enforcement: Maintain platform integrity by monitoring seller behavior and implementing corrective actions/penalties in accordance with existing policies.

Strategic Advocacy: Act as a subject matter expert in responding to customer service inquiries regarding seller operations and compliance.

Process Improvement: Regularly audit existing Standard Operating Procedures (SOPs) to identify bottlenecks and lead the implementation of more efficient workflows.

Policy Development: Propose seller policies to improve overall buyer satisfaction.

Job Requirement

Analytical Rigor: Attention to detail with the ability to spot inconsistencies in documentation and data logs.

Proactive Ownership: A proven self-starter who can work independently in a fast-paced, high-volume environment.

Digital Proficiency: Foundational knowledge of Google Workspace (Google Docs for documentation and Google Sheets for data tracking/reporting).

Critical Thinking: Ability to interpret complex policies and apply them consistently to real-world scenarios.

Communication: Strong written communication skills to convey policy decisions clearly and professionally to diverse stakeholders.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.