Security Ops - Authentication Engineer

Eli Lilly and Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Eli Lilly and Company is seeking a Security Ops Engineer to strengthen our IAM capabilities in a global, 24/7 setting. You will help ensure secure, timely access to enterprise resources and drive operational excellence across IAM platforms.

The role emphasizes incident management, problem resolution, and cross-functional collaboration, with an on-call rotation to support follow-the-sun coverage across teams in multiple regions.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related technical field.
• 1-3 years of proven experience in supporting, delivering, and securing IAM services specifically with Entra ID, Active Directory and/or Okta.

Responsibilities

• Execute incident management, change management, problem resolution and continuous improvement for Identity services.
• Continuously monitor IAM authentication systems performance and health; perform regular maintenance tasks.
• Respond to system alerts and incidents; troubleshoot issues and restore services quickly.
• Manage and maintain all IAM components; keep systems up-to-date with patches and security updates.
• Analyze system performance metrics; implement changes to improve efficiency and reduce downtime.
• Document configurations, procedures, and incident reports; provide status updates to management.
• Collaborate with IT teams, developers, and stakeholders to ensure seamless service operation.
• Plan capacity for future growth and allocate resources efficiently.
• Provide user support related to Identity services; assist audit and compliance requests.
• Develop and implement solutions; ensure testing and validation before deployment.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Identify opportunities for process improvements and best practices in problem management.

Skills

IAM security

Incident management

Change management

Root cause analysis

Scripting (PowerShell, Python, NodeJS,

Education

Bachelor’s degree in computer science or related field

Tools

AWS

Azure

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world.

Are you eager to make a significant impact in the cybersecurity field? We are seeking a Security Ops Engineers role to infuse our team with innovative ideas and daring solutions. In this position, you will play a crucial role in delivering how our organization ensures secure, appropriate, and timely access to enterprise resources, while also supporting the capabilities that help us achieve and sustain our Identity and Access Management strategy.

This role includes an on-call rotation covering the weekends and country holidays, to support our 'follow the sun' model across Kuala Lumpur, Cork, and the U.S. IAM teams.

What You’ll Be Doing

Ready to put your mark on the world of cybersecurity? We are looking for a Security Ops Engineer to bring a growth mindset, customer-focused approach, and fresh perspectives to our team. In this role, you will be instrumental in shaping how our organization provides secure, appropriate, and timely access to enterprise resources.

The SecOps Engineer for Identity and Access Management (IAM) is a technical role responsible for supporting the company’s 24/7 identity authentication platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization.

The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and Technical leads to ensure alignment of priorities and driving operational excellence.

Responsibilities:

Operational Excellence:

• Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services.

• Continuously monitor IAM authentication systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues.

• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.

• Manage and maintain all components of IAM authentication systems. Ensure that all systems are up-to-date with the latest patches and security updates.

• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.

• Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management.

• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.

• Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand.

• Provide technical support to users as it pertains to issues and requests on Identity services.

• Support response to audit and compliance requests pertaining to Identity services.

• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment.

• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.

• Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes.

Please Note: This role includes participation in a structured on-call rotation covering the weekends and country holidays, to support our 'follow the sun' model across Cork, Kuala Lumpur, and the U.S. IAM teams. On call coverage is required from Saturday 5am - Sunday 5pm local time with responsibilities focused on resolving priority IAM requests. The on-call responsibilities are designed to support critical operations and ensure timely resolution of issues outside standard working hours supporting 24/7 operational resilience.

Team members will work two 12-hour weekend shifts (Saturday & Sunday) every 4-6 weeks on a rotating schedule.

Basic Qualifications:

• Bachelor’s degree in computer science, Engineering, or related technical field.

• 1-3 years of proven experience in supporting, delivering, and securing Identity and Access Management services specifically with Entra ID, Active Directory and/or Okta.

Additional Preferences:

• Experience with IT service management (ITIL).

• Understanding of authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect).

• Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages.

• Critical thinking and analytical reasoning skills.

• Good communication and presentation skills, and ability to adapt messaging for diverse audiences.

• Ability to work with a distributed and virtual team.

• Critical thinking, analytical skills, and thought leadership.

• An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls.

• Relevant certificates such as CISSP, CISM, or similar.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lillydoes not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.