Security Ops Engineer - IAM & 24/7 Incident Response

Eli Lilly and Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Eli Lilly and Company is seeking a Security Ops Engineer to strengthen our IAM capabilities in a global, 24/7 setting. You will help ensure secure, timely access to enterprise resources and drive operational excellence across IAM platforms.

The role emphasizes incident management, problem resolution, and cross-functional collaboration, with an on-call rotation to support follow-the-sun coverage across teams in multiple regions.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related technical field.
• 1-3 years of proven experience in supporting, delivering, and securing IAM services specifically with Entra ID, Active Directory and/or Okta.

Responsibilities

• Execute incident management, change management, problem resolution and continuous improvement for Identity services.
• Continuously monitor IAM authentication systems performance and health; perform regular maintenance tasks.
• Respond to system alerts and incidents; troubleshoot issues and restore services quickly.
• Manage and maintain all IAM components; keep systems up-to-date with patches and security updates.
• Analyze system performance metrics; implement changes to improve efficiency and reduce downtime.
• Document configurations, procedures, and incident reports; provide status updates to management.
• Collaborate with IT teams, developers, and stakeholders to ensure seamless service operation.
• Plan capacity for future growth and allocate resources efficiently.
• Provide user support related to Identity services; assist audit and compliance requests.
• Develop and implement solutions; ensure testing and validation before deployment.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Identify opportunities for process improvements and best practices in problem management.

Skills

IAM security

Incident management

Change management

Root cause analysis

Scripting (PowerShell, Python, NodeJS,

Education

Bachelor’s degree in computer science or related field

Tools

AWS

Azure

Job description

Eli Lilly and Company is seeking a Security Ops Engineer to strengthen our IAM capabilities in a global, 24/7 setting. You will help ensure secure, timely access to enterprise resources and drive operational excellence across IAM platforms.

The role emphasizes incident management, problem resolution, and cross-functional collaboration, with an on-call rotation to support follow-the-sun coverage across teams in multiple regions.