Application Support Engineer

Idataraya Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 78,000; Full time

Job summary

Idataraya Sdn Bhd in Kuala Lumpur seeks a second line support specialist to investigate and resolve issues across client systems. You will work directly with engineers who built the systems, ensuring a smooth handover to delivery and clear client updates.

The role requires experience in business software support, comfort reading logs, and clear written English for client-facing updates. Patience and a curious mindset to uncover the root cause behind tickets are essential.

Qualifications

• Experience in second-line support for business software.
• Comfort reading application logs.
• Clear written English for client updates.
• Patience and problem questioning to uncover root cause.

Responsibilities

• Investigate and resolve second line issues across client systems.
• Reproduce problems, read logs and query data to find the cause.
• Hand well-documented defects to the delivery team, and follow them.
• Keep clients informed while something is open.

Skills

SQL

Client-facing support

Log reading

Written English

Job description

Second line support for live systems, working directly with the engineers who built them. There is no wall between support and delivery here.

What you will do

• Investigate and resolve second line issues across client systems.
• Reproduce problems, read logs and query data to find the cause.
• Hand well-documented defects to the delivery team, and follow them.
• Keep clients informed while something is open.

What you will bring

• Support experience on business software with real users.
• SQL, and comfort reading application logs.
• Written English clear enough for a client-facing update.
• Patience, and an instinct for the question behind the ticket.