Seafreight Ops & Documentation Specialist

Multi-Trans Sdn Bhd; Port Klang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Multi-Trans Sdn Bhd in Port Klang is seeking a Freight Forwarding Operations Coordinator with at least 3 years in seafreight/import/export. You will coordinate with overseas agents, manage shipment files in the SOVY system, and ensure accurate documentation, costing, and timely updates to customers.

Candidates should understand Incoterms, shipping procedures, and be capable of handling multiple shipments and accounts concurrently. Mandarin is a plus.

Qualifications

• Minimum 3 years of experience in freight forwarding or logistics.
• Strong knowledge of Incoterms, shipping procedures, and import/export docs.
• Ability to manage multiple shipments and customer accounts simultaneously.
• Mandarin language is an added advantage for China-based interactions.
• Familiarity with carriers, co-loaders, and forwarding documentation processes.
• Experience using the SOVY system is an advantage; training will be provided.
• Good communication, coordination, organizational, and problem-solving skills.
• Willing to be based in Port Klang.

Responsibilities

• Coordinate with overseas agents to obtain complete and accurate pre-alert documentation.
• Open and maintain shipment files in the SOVY system, ensuring information is entered accurately.
• Prepare and submit correction manifests to carriers and co-loaders, and follow up on arrival notices.
• Keep customers informed with shipment updates, delivery status, and operational feedback.
• Prepare costing and billing accurately, and ensure payment is received from cash customers before releasing the Delivery Order (DO), Electronic Delivery Order (EDO), or Import Invoice Document (IID).
• Update all shipment milestones and process flows in the SOVY system before submitting completed job files for closure.
• Coordinate closely with internal departments to ensure smooth cargo handling and on-time delivery.
• Manage multiple customer accounts while delivering responsive and professional customer service.
• Maintain accurate documentation and filing in compliance with company policies and procedures.

Skills

Incoterms

Freight forwarding

Seafreight ops

Customer management

Communication

Mandarin

Documentation

Problem solving

Tools

SOVY system

Job description

Multi-Trans Sdn Bhd in Port Klang is seeking a Freight Forwarding Operations Coordinator with at least 3 years in seafreight/import/export. You will coordinate with overseas agents, manage shipment files in the SOVY system, and ensure accurate documentation, costing, and timely updates to customers.

Candidates should understand Incoterms, shipping procedures, and be capable of handling multiple shipments and accounts concurrently. Mandarin is a plus.