School IT Operations & Security Lead

Internationalschools; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

EPF pension contribution

Fee discount for children of employees

Medical benefits (outpatient and in-p

Job summary

Asia Pacific Schools, in Subang, Malaysia, seeks an IT Executive to provide technical support, implement IT policies, and manage projects with the IT Manager. You will document assets, assist in new technologies deployment, and ensure secure, well-maintained systems across campuses.

The role requires 3–5 years in IT support, strong English and Bahasa Malaysia, and experience with Office 365, Google Workspace, and Fortigate Firewall. Hybrid guidance applies to school events and operations.

Qualifications

• Degree in ICT or a related discipline.
• At least 3–5 years of relevant work experience in systems administration, helpdesk support, or network/technical support.
• Proficient in BYOD policies and IT Service Management.
• Practical experience with Office 365 and Google Workspace administration policies.
• Expertise in hardware diagnostics and repair for PC/Chromebooks/Windows and servers.
• Knowledge of network infrastructure, including routing protocols, subnetting, IP address management, and VLANs.
• Understanding of cybersecurity measures and the use of endpoint protection software.
• Decision-making and problem-solving skills—ability to troubleshoot and resolve issues efficiently.
• Familiarity with 3-2-1 Backup solutions.
• Experience in IT asset management, including tracking and managing IT resources.
• Hands-on experience with remote support tools like TeamViewer, AnyDesk, or MS QuickAssist.
• Experience with Fortigate Firewall.
• Ability to execute instructions from superiors effectively.
• Proficiency in English and Bahasa Malaysia (fluent).
• Strong skills in understanding, verifying, and deploying tasks for IT projects.

Responsibilities

• Provide effective support to staff and students by resolving IT-related issues and ensuring timely assistance during school events.
• Monitor, configure, and maintain the system and network infrastructure, routing/switching, firewall, load balancer equipment, and computer labs (including servers).
• Ensure the security of data, network access, and backup systems.
• Provide technical support, troubleshooting, and maintenance for all assets, including computers, printers, laptops, projectors, smartboards, smart panels, computer systems, telephony systems (3CX), CCTV, and networks.
• Perform regular backups and ensure adherence to daily, monthly, and yearly schedules per the backup policy, ensuring availability for restoration.
• Perform preventive maintenance, security patch updates, and antivirus updates for Windows OS and Chrome OS systems.
• Install, upgrade, and configure IT equipment, PCs, standalone printers, networks, and related services.
• Manage and monitor IT inventory, including software licenses, desktops, laptops, and printers.
• Recommend hardware, software, and IT solutions.
• Manage and monitor installed network appliances, systems, and related infrastructure (cloud and on-premises).
• Install, configure, test, and maintain network-related operating systems, applications, software, and management tools.
• Ensure optimal network connectivity and infrastructure availability.
• Provide expertise in overall network systems infrastructure and IT technologies.
• Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
• Identify IT security vulnerabilities within the organization's network.
• Develop and implement plans to secure the organization's IT infrastructure and networking.
• Stay updated on IT security standards and emerging threats.
• Create system guidelines and manuals for the organization.
• Assist in IT audits and certification processes, ensuring compliance with ISO standards.
• Document procedures and maintain updated records of IT assets and processes.
• Monitor network usage and health to ensure compliance with security policies and best practices.
• Perform other tasks assigned by management as required.

Skills

IT Administration

Network Infrastructure

Cybersecurity

Office 365

Google Workspace

Fortigate Firewall

Remote Support Tools

English

Bahasa Malaysia

IT Project Management

Hardware Diagnostics

Backup & Disaster Recovery

Education

Degree in ICT or related discipline

Tools

TeamViewer

AnyDesk

MS QuickAssist

Job description

Asia Pacific Schools, in Subang, Malaysia, seeks an IT Executive to provide technical support, implement IT policies, and manage projects with the IT Manager. You will document assets, assist in new technologies deployment, and ensure secure, well-maintained systems across campuses.

The role requires 3–5 years in IT support, strong English and Bahasa Malaysia, and experience with Office 365, Google Workspace, and Fortigate Firewall. Hybrid guidance applies to school events and operations.