SAP (SQL) Operatiuonal Support Consultant

Career International FOS Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

Career International FOS Pte Ltd in Kuala Lumpur is seeking an Intermediate SQL Engineer to join the technology operations team. You will manage day-to-day operations, monitor performance, and support core systems with a hands-on focus across databases, ELK, and middleware.

You will work with MySQL, MongoDB, Elasticsearch, and SAP systems, building dashboards, responding to incidents, and contributing to on-call rotations to ensure SLA targets are met.

Qualifications

• 2-4 years in a system operations, DBA, or technical support role.
• Solid working knowledge of MySQL; familiarity with MongoDB and Elasticsearch.
• Hands-on experience with the ELK stack, including index lifecycle management and Kibana dashboards.
• Familiarity with SpringBoot architecture; ability to read Java logs and do basic debugging.
• Knowledge of RabbitMQ and Kafka messaging.
• Experience with SAP system operations or SAP Basis administration is advantageous.
• Comfortable in Linux; proficient in shell scripting.

Responsibilities

• Oversee daily system operations and health monitoring to meet SLA targets.
• Identify and resolve performance degradation and system anomalies.
• Maintain runbooks and incident documentation.
• Maintain and optimise ELK platform, dashboards and alerts for rapid issue diagnosis.
• Perform daily operations on MySQL, MongoDB and Elasticsearch including backups and performance tuning.
• Support application and middleware operations with Java logs analysis and debugging.
• Coordinate SAP system operations and handle routine tasks and incidents.
• Participate in on-call rotation and incident response; perform post-incident reviews.

Skills

MySQL

MongoDB

Elasticsearch

ELK Stack

Spring Boot

RabbitMQ

Kafka

Linux

Shell scripting

Java logs debugging

Tools

Docker

Kubernetes

Prometheus

Grafana

Datadog

Job description

SAP (SQL) Operatiuonal Support Consultant

Our client is a world-leading technology company with a global footprint. Headquartered in Asia with operations across more than 180 countries,

About the Role

We are looking for an Intermediate General SQL Engineer to join the technology operations team. You will be responsible for the day-to‑day operations, monitoring, and stability of core business systems, ensuring performance targets and SLA commitments are consistently met. This is a hands-on operations role that sits at the intersection of database administration, middleware management, and application support.

Key Responsibilities

System Operations and Monitoring

Oversee daily operations and health monitoring of company business systems to ensure stable performance and adherence to SLA targets.

Proactively identify, elevate, and resolve performance degradation and system anomalies before they impact end users.

Maintain operational runbooks and incident response documentation.

Log Analysis and ELK Platform

Maintain and optimise the ELK (Elasticsearch, Logstash, Kibana) log analysis platform.

Build and manage dashboards and alerts to enable rapid identification and diagnosis of online issues through log analysis.

Continuously improve log ingestion pipelines and index management strategies.

Database and Data Component Operations

Perform daily operations on MySQL, MongoDB, and Elasticsearch including backup management, performance tuning, index optimisation, and capacity planning.

Identify and resolve slow queries, replication issues, and storage anomalies.

Assist in database change management and release support.

Application and Middleware Support

Support SpringBoot application operations; assist in diagnosing and debugging application-layer issues using Java.

Operate and monitor RabbitMQ and Kafka middleware, including queue health, consumer lag, and throughput management.

Collaborate with development teams on configuration reviews and deployment support.

SAP System Operations

Perform daily operational support and monitoring of SAP systems.

Coordinate with business stakeholders and SAP functional teams to handle routine operational tasks, change requests, and incident resolution.

On-Call and Incident Response

Participate in on-call rotation on a scheduled basis.

Respond to and resolve online incidents in a timely manner in accordance with incident management procedures.

Conduct post-incident reviews and contribute to root cause analysis documentation.

Requirements

2-4 years of experience in a system operations, DBA, or technical support role.

Solid working knowledge of MySQL; familiarity with MongoDB and Elasticsearch.

Hands-on experience with the ELK stack, including index lifecycle management and Kibana dashboard configuration.

Familiarity with SpringBoot application architecture; ability to read Java logs and conduct basic debugging.

Working knowledge of message queue middleware such as RabbitMQ and Kafka.

Experience with SAP system operations or basic SAP Basis administration is an advantage.

Comfortable working in a Linux environment; proficient in shell scripting for operational tasks.

Strong analytical and troubleshooting skills with a methodical approach to incident resolution.

Ability to work in a rotating on-call schedule and respond to incidents outside of standard hours.

Nice to Have

Experience with container orchestration platforms such as Docker or Kubernetes.

Familiarity with CI/CD pipelines and DevOps practices.

Exposure to APM or observability tools such as Prometheus, Grafana, or Datadog.

Understanding of cloud infrastructure (AWS, Azure, or GCP).

What We Offer

A collaborative, technically driven environment with exposure to a broad modern technology stack.

Opportunities to grow into senior operations or platform engineering roles.

Structured on-call compensation and clear incident escalation frameworks.