SAP Service Delivery Manager

E-Outsource Asia; Kuala Lumpur; On-site; MYR 201,000 - 335,000; Full time

Job summary

E-Outsource Asia is seeking a senior SAP lead to head implementation and support for client projects in the region. You will identify client needs and guide project delivery with cross‑functional teams.

You will drive initiatives, manage stakeholders, and oversee risk and capacity planning while ensuring cost-efficient service. Collaboration with internal units and external vendors will shape strategic recommendations for clients.

Qualifications

• Minimum 8 years of relevant experience in SAP.
• Hands-on experience in SAP implementation, integration and support.
• Experience in leading regional projects.
• Strong communication and presentation skills.
• Proven track record of service delivery in business and IT initiatives.
• SAP Logistics experience is good to have.

Responsibilities

• Act as a lead for SAP implementation & Support for clients’ project
• Identify client’s needs and lead team on project delivery
• Drive projects and manage stakeholders' expectations
• Be responsible for risk management, capacity management and other operational duties
• Ensure progress and provide high levels of customer service in efficient and cost-effective manner
• Build partnership with internal and external parties including all business units and vendors to offer recommendation on the strategic level

Skills

Project leadership

Client communication

Stakeholder management

Risk management

SAP domain knowledge

Education

Bachelor's degree

Tools

SAP

SAP Logistics

Job description

• Act as a lead for SAP implementation & Support for clients’ project
• Identify client’s needs and lead team on project delivery
• Drive projects and manage stakeholders' expectations
• Be responsible for risk management, capacity management and other operational duties
• Ensure progress and provide high levels of customer service in efficient and cost-effective manner
• Build partnership with internal and external parties including all business units and vendors to offer recommendation on the strategic level

Profile:

• Minimum Bachelors Degree hold in any discipline
• Minimum 8 years of relevant experience in SAP
• SAP Logistics experience is good to have
• Proven track record of service delivery in business and IT initiatives
• Hands-on experience in SAP implementation, integration and support
• Experience in leading regional projects
• Good team player and self-motivated
• Strong communication and presentation skills