SAP Application Support Consultant – OTC (AFS)

delaware Malaysia; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

delaware Malaysia is seeking a Senior SAP Application Support Consultant with expertise in OTC and AFS to provide ongoing application management and incident resolution in a global support setting.

You will handle Level 2/3 incidents, drive enhancements, and ensure stability of SAP OTC/AFS solutions while collaborating with cross-functional teams across MM, FICO, PP, and technical groups.

Qualifications

• Minimum 5 years of SAP experience including SAP SD/OTC and SAP AFS support.
• Experience in an AMS environment supporting global users.
• Strong knowledge of fashion, apparel, footwear, or retail processes.
• Familiarity with IDocs and EDI integrations and SAP support processes.

Responsibilities

• Provide Level 2 and Level 3 SAP OTC/AFS incident and service request support.
• Manage end-to-end OTC processes including pricing, ATP, billing, returns, and intercompany sales.
• Support AFS functionalities such as SKU management and size/color matrix.
• Conduct root cause analysis and implement sustainable fixes.
• Gather requirements, perform impact assessments, and deliver configuration changes.
• Collaborate with MM, WM/EWM, FICO, PP, and technical teams for integration.
• Support testing, transports, releases, and post-production validation.
• Maintain documentation and knowledge artifacts.
• Drive continuous improvement and process optimization.

Skills

SAP SD/OTC

AFS

Root cause analysis

Business requirements gathering

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

SAP Solution Manager

SAP Cloud ALM

Jira

Job description

We are seeking a highly skilled Senior SAP Application Support Consultant with strong expertise in Order-to-Cash (OTC) processes and SAP Apparel and Footwear Solution (AFS). The role is responsible for providing application management support, resolving complex incidents, delivering enhancements, and ensuring the stability and continuous improvement of SAP OTC and AFS solutions within a global support environment.

Roles and Responsibilities

• Provide Level 2 and Level 3 application support for SAP OTC and AFS-related incidents, service requests, and problem management activities.
• Support end-to-end OTC processes including Customer Master Data, Sales Order Processing, Pricing and Conditions, ATP (Available-to-Promise), Delivery Processing, Shipping and Transportation, Billing and Invoicing, Credit Management, Returns Management, Intercompany Sales, Consignment Processes, EDI/IDoc Integration.
• Manage and support AFS-specific functionalities such as Grid Characteristics Management, SKU Management, Size and Color Matrix Management, AFS Master Data, AFS Availability Check, AFS Requirement Allocation, Seasonal Order Processing, Bulk and Assortment Order Management, Allocation Run Monitoring, Fashion Industry-Specific Sales Processes
• Conduct root cause analysis, troubleshoot complex business process issues, and implement sustainable solutions.
• Gather business requirements, perform impact assessments, and deliver system enhancements and configuration changes.
• Collaborate with cross-functional teams including MM, WM/EWM, FICO, PP, and technical teams to ensure seamless process integration.
• Support testing activities, transport management, release deployments, and post-production validation.
• Maintain support documentation, knowledge articles, and standard operating procedures.
• Drive continuous improvement initiatives and recommend process optimization opportunities.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 5 years of SAP experience, including significant experience in SAP SD/OTC and SAP AFS support.
• Proven experience in an Application Management Services (AMS) environment supporting global users.
• Strong knowledge of fashion, apparel, footwear, or retail industry business processes.
• Experience with ITSM tools such as ServiceNow, SAP Solution Manager, SAP Cloud ALM, or Jira.
• Understanding of IDocs, EDI integrations, interfaces, and SAP support processes.
• Experience with SAP S/4HANA and SAP Fashion solutions is mandatory