Senior SAP OTC/AFS Support Specialist – S/4HANA

delaware Malaysia; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

delaware Malaysia is seeking a Senior SAP Application Support Consultant with expertise in OTC and AFS to provide ongoing application management and incident resolution in a global support setting.

You will handle Level 2/3 incidents, drive enhancements, and ensure stability of SAP OTC/AFS solutions while collaborating with cross-functional teams across MM, FICO, PP, and technical groups.

Qualifications

• Minimum 5 years of SAP experience including SAP SD/OTC and SAP AFS support.
• Experience in an AMS environment supporting global users.
• Strong knowledge of fashion, apparel, footwear, or retail processes.
• Familiarity with IDocs and EDI integrations and SAP support processes.

Responsibilities

• Provide Level 2 and Level 3 SAP OTC/AFS incident and service request support.
• Manage end-to-end OTC processes including pricing, ATP, billing, returns, and intercompany sales.
• Support AFS functionalities such as SKU management and size/color matrix.
• Conduct root cause analysis and implement sustainable fixes.
• Gather requirements, perform impact assessments, and deliver configuration changes.
• Collaborate with MM, WM/EWM, FICO, PP, and technical teams for integration.
• Support testing, transports, releases, and post-production validation.
• Maintain documentation and knowledge artifacts.
• Drive continuous improvement and process optimization.

Skills

SAP SD/OTC

AFS

Root cause analysis

Business requirements gathering

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

SAP Solution Manager

SAP Cloud ALM

Jira

Job description

delaware Malaysia is seeking a Senior SAP Application Support Consultant with expertise in OTC and AFS to provide ongoing application management and incident resolution in a global support setting.

You will handle Level 2/3 incidents, drive enhancements, and ensure stability of SAP OTC/AFS solutions while collaborating with cross-functional teams across MM, FICO, PP, and technical groups.