SAP Analyst Service Desk (AMS)

Cbs Consulting; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

CBS Consulting in Kuala Lumpur seeks an SAP Analyst Service Desk (AMS) to join our client-facing SAP support team. Based in KL Sentral, you will handle service requests and incidents across SAP modules in a fast-paced environment.

You will classify tickets, support ongoing process improvements, and assist Service Managers with monthly reports. Strong English, teamwork, and a service-minded attitude are essential; SAP familiarity and ITIL are advantages.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience).
• 1–5 years of experience in IT support or a service desk environment.
• Sound knowledge of Microsoft Office.
• Strong customer orientation and a service-focused mindset.
• Independent and structured way of working.
• Reliable, collaborative, and able to manage multiple tasks.
• Good command of written and spoken English.
• Experience in IT user support is an advantage.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.
• ITIL Foundation certification is a plus.
• Understanding of SAP is a plus.

Responsibilities

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
• You will oversee the management of incidents and the service request process.
• You are expected to proactively contribute to the continuous improvement of our support processes.
• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
• You will also support the preparation of monthly utilization reports for Service Managers.

Skills

IT support experience

Service desk

Microsoft Office

Customer oriented

Time management

Communication skills

English proficiency

Ticketing systems

ITIL Foundation

SAP knowledge

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Jira

Freshdesk

SAP Solution Manager

Job description

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC

Position: SAP Analyst Service Desk (AMS)

Location: KL Sentral, Malaysia

Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)

Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Key Responsibilities

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
• You will oversee the management of incidents and the service request process.
• You are expected to proactively contribute to the continuous improvement of our support processes.
• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
• You will also support the preparation of monthly utilization reports for Service Managers.

Required Skills and Experience

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• 1-5 years of experience in IT support or a service desk environment.
• Sound knowledge of Microsoft Office.
• Strong customer orientation and a service-focused mindset.
• Independent and structured way of working.
• Reliable, collaborative, and able to manage multiple tasks.
• Good command of written and spoken English.
• Experience in IT user support is an advantage.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.
• ITIL Foundation certification is a plus.
• Understanding of SAP is a plus.

ME: This is you

• An analytical and problem-solving consultant with the desire to develop your own skills and talents.
• An eloquent and extroverted person happy to support our pre-sales cycle.
• Passionate and determined while appreciating teamwork.
• Willing to take over responsibility and to make decisions.
• Able to lead a small team, with strong social and communication skills.

WE: That's us

• A great team of passionate consultants
• Strong personalities that are fair, open, and respectful to each other
• Attractive and competitive salary and package
• A company that continuously spends more than 6% of its revenue in the education of its employees

Interested in sharing the ONE passion?

Due to high volume of applicants, only shortlisted candidates will be notified.