SAP AMS Program Manager

ACCORD INNOVATIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

ACCORD INNOVATIONS SDN. BHD.

in Malaysia seeks an experienced SAP AMS Program Manager to lead large-scale SAP Application Management Services, development, and project portfolios for a major enterprise environment. The role requires end-to-end governance, service delivery, and strong stakeholder management across onsite and offshore SAP teams, with a focus on transformation initiatives and continuous improvement.

Qualifications

• 12+ years IT/SAP experience with SAP AMS/Managed Services.
• Proven SAP Program Management, Delivery or Engagement Management.
• Experience leading onsite and offshore SAP teams.
• Strong client-facing skills with senior IT and business stakeholders.
• Excellent governance, SLA/KPI, risk management, and escalations.
• Understanding of SOW, scope, contract, and change management.
• Familiarity with SAP S/4HANA and transformation initiatives.
• Strong leadership and stakeholder-management skills.

Responsibilities

• Lead end-to-end SAP AMS, app development, and project portfolios.
• Ensure SAP workstreams meet scope, timelines, budget, quality, and SLAs.
• Establish governance, reporting dashboards, and review mechanisms.
• Act as senior IT and business stakeholder contact.
• Conduct regular service reviews and governance meetings.
• Manage delivery per the SOW and contractual commitments.
• Identify program risks and dependencies early.
• Lead onsite and offshore SAP teams.
• Provide guidance on SAP transformation initiatives.
• Contribute to SAP practice development and capability-building.

Skills

SAP AMS

Program Management

Delivery Management

Client-facing

Stakeholder Management

Onsite/Offshore Leadership

Governance & KPIs

SOW/Contract Management

SAP S/4HANA knowledge

Job description

We are looking for an experienced SAP AMS Program Manager to lead large-scale SAP Application Management Services (AMS), application development, and project portfolios for a major enterprise environment. The successful candidate will be responsible for end-to-end program governance, service delivery, client and stakeholder management, scope and contract management, risk management, people leadership, and continuous improvement.

Key responsibilities

Lead end-to-end delivery of SAP AMS, application development, and project portfolios

Ensure all SAP workstreams are delivered within agreed scope, timelines, budget, quality, and service levels

Establish and maintain effective program governance, reporting, dashboards, and review mechanisms

Act as a senior point of contact for IT, business, and executive stakeholders

Conduct regular service reviews, governance meetings, and program updates

Manage delivery in accordance with the agreed Statement of Work (SOW) and contractual commitments

Proactively identify program risks, dependencies, and potential delivery challenges

Lead and manage onsite and offshore SAP functional and technical teams

Provide strategic guidance on SAP transformation and modernization initiatives

Contribute to SAP practice development and capability-building initiatives

About you

12+ years of overall IT/SAP experience, with significant experience in SAP AMS / Managed Services

Proven experience in SAP Program Management, Delivery Management, Service Delivery, or Engagement Management

Experience managing onsite and offshore SAP teams

Strong client-facing experience with senior IT and business stakeholders

Experience with program governance, SLA/KPI management, risk management, and escalations

Strong understanding of SOW, scope, contract, change request, and commercial management

Good understanding of SAP S/4HANA and SAP transformation initiatives

Strong leadership, communication, negotiation, and stakeholder-management skills

Information Technology Services 51-100 employees

An attentive, relationship-centric, technology, analytic, consulting firm with global service delivery capabilities.

We partner with government agencies and business of all size and verticals to architect, develop, implement, measure, optimize and maintain solutions that drive their success metrics.

An attentive, relationship-centric, technology, analytic, consulting firm with global service delivery capabilities.

We partner with government agencies and business of all size and verticals to architect, develop, implement, measure, optimize and maintain solutions that drive their success metrics.