Salesforce Administrator and Developer

Taylor's Education Group; Subang Jaya; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Taylor's Education Group in Malaysia is seeking a Salesforce CRM Specialist to manage day-to-day administration, development, and optimization of the Salesforce platform and its integrated systems. You will ensure stability, reliability, and high performance while supporting Marketing and Student Recruitment teams.

You will collaborate with stakeholders to translate requirements into scalable solutions, automate workflows, improve data quality, and deliver reports and dashboards.

Qualifikationen

• Bachelor's degree in computer science, information technology, or related field.
• Candidates with strong hands-on Salesforce experience and relevant certifications encouraged.

Aufgaben

• Administer Salesforce end-to-end with user access, objects, and flows within SLA.
• Develop and maintain Salesforce using Apex and Flow with testing and deployment.
• Translate business requirements into scalable Salesforce solutions for stakeholders.
• Support campaign execution and lead/data flow in Salesforce.
• Design and maintain Salesforce reports and dashboards for decision making.
• Manage integrations between Salesforce and connected platforms, monitor APIs.
• Coordinate UAT and deployment, document changes.
• Monitor system health and troubleshoot issues to ensure stability.
• Identify improvements to CRM processes and automate where possible.
• Improve lead management and routing within Salesforce.
• Data cleansing and deduplication across Salesforce and integrations.
• Ensure compliance with governance and data privacy standards.
• Support automation and AI-enabled workflows in Salesforce.

Kenntnisse

Salesforce Admin

Apex

Flow

Reports & Dashboards

Data Quality

Integrations

UAT Coordination

SLA Management

CRM Campaigns

Stakeholder Management

Ausbildung

Bachelor's degree in CS/IT or related field

Salesforce Certification (Admin/Developer)

Tools

Salesforce

APIs

Jobbeschreibung

The Salesforce CRM Specialist is responsible for the day-to-day administration, development, optimisation, and maintenance of the Salesforce platform and its integrated systems, ensuring system stability, reliability, and performance.

The role combines technical expertise in Salesforce administration and development with a focus on enhancing CRM processes, automating workflows, improving data quality, and supporting the operational needs of Marketing and Student Recruitment teams.

Working closely with internal stakeholders, the specialist will identify and implement system enhancements, troubleshoot technical issues, and deliver scalable solutions that improve operational efficiency, user experience, and overall CRM effectiveness in line with the organisation’s evolving business requirements.

Key Responsibilities:

• Manage end-to-end Salesforce administration and operational support, includinguser access (roles, profiles, permission sets), object configuration, flows, andhandling of internal ticket requests (enhancements, bug fixes, access requests and etc) within defined SLA
• Develop and maintain Salesforce solutions using Apex, Flow, and standard platformcapabilities, including testing, debugging, and deployment following best practices
• Engage with business stakeholders to understand, clarify, and translaterequirements into effective system solutions, while providing recommendationsand managing expectations
• Support campaign execution and CRM processes, including campaign setup,tracking, and ensuring proper lead and data flow
• Design, build, and maintain Salesforce reports and dashboards, ensuring dataaccuracy, consistency, and usability for business decision-making
• Manage and support integrations between Salesforce and connected platforms(current and future tools), including monitoring performance, troubleshootingissues, supporting API-based automation workflows, and ensuring dataconsistency across systems.
• Support system release and change management activities, including UATcoordination, deployment, and maintaining proper documentation for all systemchanges.
• Monitor system and integration health (errors, failures, performance), andproactively identify, troubleshoot, and resolve issues to ensure system stability
• Identify opportunities to improve existing CRM processes, workflows, andautomation to enhance efficiency and reduce manual effort.
• Support optimisation of lead management and routing processes within Salesforce,ensuring timely and accurate follow-up.
• Perform data management activities, including data cleansing, deduplication, andmaintaining data integrity across Salesforce and integrated systems
• Ensure compliance with Salesforce governance framework, SOP, and internal datasecurity and privacy standards
• Support the implementation and enhancement of automation and AI-enabledworkflows (e.g. lead scoring, conversational integrations) within Salesforce andconnected platforms.

Qualification Requirement:

Education:

Bachelor’s degree in computer science, information technology, or related field.

Candidates with strong hands-on Salesforce experience and relevant certifications, even without a formal degree, are encouraged to apply

Experience:

• 2–5 years of hands-on experience in Salesforce administration and/or development
• Proven experience supporting business users and handling CRM-related requests(e.g., ticket-based environment)
• Experience working with reporting, dashboards, and data management withinSalesforce
• Exposure to integrations or connected systems (APIs, automation tools, or third party platforms) is preferred
• Exposure to marketing, campaign management, recruitment, or sales operationsworkflows is preferred
• Experience working in environments with B2B customer lifecycle processes is anadvantage

Soft Skills:

• Strong problem-solving and critical thinking skills, with the ability to assess issuesand propose practical, scalable options
• Ability to prioritise and manage multiple requests in a fast paced, SLA-drivenenvironment, balanced urgency, impact and effort.
• Composed under pressure, with the ability to handle competing stakeholderdemands and tight timelines electively.
• Good communication skills with the ability to translate technical concepts to nontechnicalstakeholders
• Demonstrates a positive, proactive attitude with strong willingness to learn, adapt,and continuously improve in a fast-evolving technology environment

TAYLOR'S EDUCATION GROUP is one of the largest private education groups in Malaysia, with over 22,000 students. With an unsurpassed track record built up over the last six decades, Taylor’s has earned a reputation as the leading private educational provider in Malaysia and offers a wide breadth of education, from pre-school to postgraduate courses.

We have also received a number of people’s choice awards over the last decade, as well as numerous recognitions from professional bodies around the world.

Our core purpose is to educate the youth of the world to take their productive place as leaders in the global community.

TAYLOR'S EDUCATION GROUP is one of the largest private education groups in Malaysia, with over 22,000 students. With an unsurpassed track record built up over the last six decades, Taylor’s has earned a reputation as the leading private educational provider in Malaysia and offers a wide breadth of education, from pre-school to postgraduate courses.

We have also received a number of people’s choice awards over the last decade, as well as numerous recognitions from professional bodies around the world.

Our core purpose is to educate the youth of the world to take their productive place as leaders in the global community.