Sales Support Representative

Tungsten Automation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tungsten Automation is seeking a Sales Support Representative to act as a subject matter expert and trusted partner to Account Executives and Channel Sales. You will guide product licensing, the GPL, and deal structures to support smooth execution and strong customer satisfaction.

This role focuses on coordinating end-to-end deal processes, maintaining accurate SFDC data, and collaborating with Licensing, Legal, and Operations to meet approvals and compliance requirements.

Responsibilities

• Serve as primary point of contact for Account Executives and Channel Sales, responding to inquiries and requests.
• Provide expert guidance on products, licensing, and the Global Price List (GPL) to stakeholders.
• Coordinate with Account Executives and Deal Managers to structure deals aligned with customer needs and compliance requirements.
• Troubleshoot licensing issues and coordinate with Licensing or Technical Support to resolve them.
• Guide Sales in identifying and structuring deals, advising on revenue recognition policies and required approvals.
• Review and validate deal structures and proposals with Account Executives to ensure pricing and licensing accuracy.
• Maintain accurate opportunity data in Salesforce (SFDC) and ensure quote accuracy for reliable pipeline reporting.
• Proactively review deal pipelines, flag issues, and ensure approvals and compliance are completed.
• Coordinate quote creation with Inside Sales to ensure software quotes align with licensing rules and GPL.
• Assemble complete order packages and ensure purchase orders are reviewed in a timely manner.
• Collaborate with Order Fulfillment, Accounts Receivable, and other teams to resolve order processing issues.
• Act as a bridge between Sales, Legal, Deal Management, Licensing, and Technical Support to drive deals to closure.
• Lead or participate in projects to improve sales processes, systems, and team effectiveness.
• Utilize AI-enabled tools to improve efficiency while adhering to governance and data privacy standards.

Job description

ABOUT THE ROLE

We’re looking for a Sales Support Representative at Tungsten Automation to serve as a subject matter expert and trusted partner to Account Executives and Channel Sales in driving revenue growth. In this role, you will provide expert guidance on products, parts, licensing, and the Global Price List (GPL), while acting as a key liaison across internal teams to support smooth deal execution and customer satisfaction.

The Sales Support Representative serves as a deal specialist, bringing extensive product expertise and deep process knowledge to the sales organization. The primary role is to coordinate and support the end‑to‑end deal process, ensuring that every opportunity is efficiently and accurately managed in collaboration with key stakeholders.

WHAT YOU’LL DO

• Serve as a primary point of contact for Account Executives and Channel Sales, responding promptly to inquiries and requests

• Provide expert guidance on products, licensing, and the Global Price List (GPL), ensuring accurate and timely information is delivered to stakeholders

• Partner closely with Account Executives and Deal Managers to help structure deals that align with customer needs and internal compliance requirements

• Troubleshoot licensing issues, determine the appropriate path to resolution, and coordinate with Licensing or Technical Support as needed

• Guide Sales in identifying and structuring deals, including advising on revenue recognition guidelines, policies, and required approvals

• Collaborate with Account Executives to review and validate deal structures and proposals, ensuring accuracy in pricing, licensing, and deal terms

• Maintain accurate and current opportunity information in Salesforce (SFDC), including quote accuracy to support reliable pipeline reporting

• Proactively review deal pipelines, flag items that require attention, and ensure approvals and compliance requirements are completed

• Coordinate quote creation in partnership with the Inside Sales team to ensure software quotes align with licensing rules and the GPL

• Assemble complete order packages, ensuring documentation is accurate and purchase orders are reviewed in a timely manner

• Coordinate with Order Fulfillment, Accounts Receivable, and other internal teams to resolve issues affecting order processing, credit, or revenue recognition

• Act as a bridge between Sales, Inside Sales, Legal, Deal Management, Licensing, Technical Support, and other departments to resolve issues and help drive deals to closure

• Lead or participate in projects that improve sales processes, systems, and team effectiveness

• Utilize AI-enabled tools, such as chatbots, documentation automation, and analytics assistants, to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

ABOUT OUR PLATFORM

Tungsten Automation’s Document Automation Security platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.