Sales Support Executive (Trade/ Customer Service)

WILMAR DISTRIBUTION PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing logistics company is seeking a customer-focused Operations Associate to enhance the customer experience through effective order processing and issue resolution. The ideal candidate should possess a degree in Business, have 1–2 years experience in logistics, and demonstrate excellent communication and interpersonal skills. You will work closely with various internal teams to ensure seamless operations and meet tight deadlines while maintaining a proactive approach to customer outreach.

Qualifications

• Bachelor’s degree or diploma in Business or a related field preferred.
• 1–2 years of experience in logistics and operations.
• Strong written and verbal communication skills in English.

Responsibilities

• Providing feedback and maintaining client databases.
• Delivering product information and resolving customer queries.
• Collaborating with internal teams to address execution risks.

Skills

Microsoft Office

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree or diploma in Business or related field

Job description

Responsibilities:

• Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience.
• Delivering information about a company’s products and services.
• Answering queries and concerns about a company’s products and services.
• Processing orders and transactions.
• Resolving issues and handling customer complaints.
• Collecting customer feedback.
• Providing proactive customer outreach.
• Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) to identify and address execution risks in advance.
• Proactively identify and resolve issues related to delivery execution.
• Adhering to company SOPs to ensure seamless operations.
• Handling additional operational tasks as assigned.

Requirements:

• Bachelor’s degree or diploma in Business or a related field preferred.
• 1–2 years of experience in logistics and operations.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Strong written and verbal communication skills in English.
• Ability to work under tight deadlines with minimal supervision.
• Strong analytical, numerical, and interpersonal skills.
• Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.
• Team player with strong interpersonal skills.