Sales Representative

BABA'S; Selayang Municipal Council; On-site; MYR 20,000 - 31,000; Full time

Job summary

BABA'S in Selayang, Malaysia is seeking a dedicated field sales support agent. You will service the Sales Line, ensure prompt collections, maintain assigned handheld and printer devices, and assist Sales Representatives on daily routes.

Daily tasks include charging devices, checking batteries, preparing stock transfers, unloading and arranging pallets, and generating verification reports. You will follow the 7 sales steps, process invoices and goods return notes with customer stamps, handle

Qualifications

• Must have completed at least SPM or equivalent.

Responsibilities

• Ensure Sales Line serviced and collections completed promptly.
• Maintain handheld and printer devices, charge daily and check batteries.
• Prepare stock requests by 7:30am and unload/arrange pallets.
• Follow routing and 7 sales steps: greet, scan barcode, take order, deliver, collect, merchandise, log out handheld.
• Keep Tax Invoice, Receipt and Goods Return Note; stamp Goods Return Note.
• Attend customer complaints within 24 hours; stay overnight if required for sales.
• Cash/cheque collection; bank in slips twice daily; report discrepancies.
• Adhere to grooming standards and company rules; no mixing with non-company products.

Skills

Customer service

Stock management

Cash handling

Education

SPM or equivalent

Tools

Handheld device

Printer device

Job description

Select how often (in days) to receive an alert:

Job Summary (Brief summary of Job Responsibility)

Ensure the Sales Line Assigned is serviced regularly and collection is done promptly. Ensure vehicle maintenance of the designated lorry assigned and to assist Sales Representative when required.

• You shall be given Handheld (HH) & Printer Devices in which you have to maintain as per following:-
• Handheld & printer to be kept in the designated pigeon hole.
• Mandatory to charge these devices on daily basis.
• Check battery level of both devices before heading out for sales.
• Paper rolls to be obtained from branch office.
• Empty plastic cores to be retained & handed over to branch.
• Only “Stylus” is allowed to be used when scrolling the handheld screen.
• Mandatory to keep handheld & printer at hotel room during outstation visit.
• 2. You are to be at loading area & submit stock request to Loading Head by 7.30am each day, for the following:- Unload & arrange stocks on the pallets as per company’s requirement. b) Ensure returned stocks are segregated & displayed separately. c) Check & load the final quantity into respective vehicle before heading out for sales. d) Ensure acknowledged copy of “Verification Report” is handed to respective Branch Manager/Executive.
• You are to adhere and follow the routing in handheld and have to visit all customers as per schedule.
• Mandatory to follow“7 Steps” when conducting sales transaction:- i. Greet customer & scan barcode ii. Check stock & return iii. Take order iv. Deliver stock v. Collection vi. Merchandising vii. Thank customer & log out handheld
• Copy of Tax Invoice, Receipt & Goods Return Note to be retained for submission.
• “Goods Return Note” must have customer’s rubber stamp.
• Customer complaints & tele-orders are to be attended to within 24 hours.
• When directed/required, you are to stay overnight when going out for sales.
• 4. Sales Collection (cash and/or cheque):-
• Cash collection for the day must be deposited into company’s account not less than twice in a day.
• Bank in slip to be retained & surrendered to Branch Executive along with other reports upon submission.
• Discrepancies & shortages of stocks or cash are to be borne by salesman.
• Using company’s money for personal use is deemed serious offence & chargeable under Criminal Breach of Trust (CBT).
• Credit, cheque, 3rd party cheque facilities must be sanctioned by management.
• 5. General:-
• Ensure your personal grooming is presentable e.g. clean shaven, uniforms are ironed & use black shoes, ensure clipped and well-groomed fingernails, etc.
• Any summons, incidents & accidents sustained on the vehicle assigned to you must be reported immediately to supervisor.
• Strictly not allowed to ferry any other items or products other than our company’s products.
• Consumption of banned substance i.e. liquors, drug etc. during working hours constitutes a serious offence.
• Any other tasks as instructed by your supervisor from time to time.

Education Requirement

• 1. Preferably candidate who has completed at least SPM or equivalent.