Merchandiser

DKSH Management Ltd.; Sandakan; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Management Ltd. in Sandakan, Sabah, Malaysia, is seeking a Field Marketing/Sales professional to drive product and service sales, meet targets, and support the overall business objectives in the assigned territory.

You will implement sales plans, manage orders, and maintain customer data in CRM while building strong customer relationships. Coordinate with internal teams to ensure timely deliveries and effective in-store marketing initiatives.

Qualifications

• 1–2 years of experience in a similar role
• Understanding of the industry/market/competitors/customers
• Proficient in Microsoft Office and CRM usage
• Fluent in Malay and English (spoken and written)
• Able to manage multiple tasks and sales activities

Responsibilities

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., regular calls/visits, taking orders) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against KPIs and sales plans; prioritize daily sales activities.
• Conduct sales activities including product portfolio management, introducing marketing plans, order-taking, and in-store marketing/merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting; maintain customer data in CRM.
• Coordinate improvement activities to enhance the sales process and payments collection.
• Investigate, resolve and record customer issues; provide follow-up actions.
• Respond to customer orders and inquiries; inform about promotions and new products.
• Work with relevant departments to ensure timely product deliveries and maintain customer relationships.

Skills

Sales skills

Negotiation

Communication

Research & analysis

MS Office

Bilingual: Malay/English

Education

SPM or equivalent

Tools

Microsoft Office

Job description

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Location: Sandakan, MY, MY

Global Business Unit: CG

Job Function: Field Marketing

Requisition Number: 248798

Description:

About The Role

Job Summary

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

General Responsibilities

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.
• Investigate, resolve, and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries, and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

Skills and Knowledge

• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).
• Fluent in both Malay and English (spoken and written).

Education

• SPM or equivalent qualification.

What You Will Deliver

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