Sales Manager, Transport & Logistics

A.P. Moller - Maersk; Petaling Jaya; On-site; MYR 110,000 - 170,000; Full time

Job summary

Maersk in Malaysia seeks a Client Relationship Manager to cultivate local business, manage key portfolios, and drive revenue growth across Ocean and Logistics products.

You will collaborate with product teams, develop account plans for regional importance, and monitor customer satisfaction while maintaining strong stakeholder ties domestically.

Qualifications

• Proven expertise in Shipping and Logistics & Services is essential.
• Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.
• Fluent English and Mandarin communication is mandatory.
• Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.
• Willingness to travel within Malaysia
• Dynamic, high driven and adaptability

Responsibilities

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.
• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth including developing new accounts
• Collaborate closely with product teams to drive and deliver revenue growth.
• For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.
• Maintain a broad view of the customer’s business within the designated geography/segment
• Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.
• Offer product solutions tailored to customer-specific needs.
• Define and adjust business targets in response to market trends and asset availability.
• Partner with the Trade and Product Manager to formalize commercial strategies, ensuring the optimization of assets.
• Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.
• Build and maintain strong relationships with stakeholders across area, regional, and global functions.
• Provide insightful feedback to the Malaysia Sales Lead, leveraging customer feedback to drive improvement.

Skills

Shipping & Logistics

Ocean & Air freight

Account management

Stakeholder management

Job description

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Client Relationship Management & Development

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.

Client Strategy & Planning

• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth including developing new accounts
• Collaborate closely with product teams to drive and deliver revenue growth.
• For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.

Sales Management

• Maintain a broad view of the customer’s business within the designated geography/segment
• Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.
• Offer product solutions tailored to customer-specific needs.
• Define and adjust business targets in response to market trends and asset availability.
• Partner with the Trade and Product Manager to formalize commercial strategies, ensuring the optimization of assets.

Customer Satisfaction

• Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across area, regional, and global functions.
• Provide insightful feedback to the Malaysia Sales Lead, leveraging customer feedback to drive improvement.

Who We Are Looking For

• Proven expertise in Shipping and Logistics & Services is essential.
• Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.
• Fluent English and Mandarin communication is mandatory.
• Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.
• Willingness to travel within Malaysia
• Dynamic, high driven and adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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