Sales Manager/Assistant Sales Manager (Corporate)

InterContinental Hotels & Resorts; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

InterContinental Hotels & Resorts Malaysia in Kuala Lumpur is seeking a proactive hotel sales professional to maximize revenue by selling rooms, meeting spaces, and F&B through direct client engagement.

You will pursue new business, manage key accounts, attend events, and coordinate with hotel teams to deliver seamless service and drive growth in the local market.

Qualifications

• Bachelor’s degree or higher in hospitality, business, or related field.
• 2+ years in hospitality or hotel sales with direct supervisory experience.
• Strong knowledge of local businesses and market trends.

Responsibilities

• Sell hotel room nights through direct client contact and maintain visibility via direct sales solicitation, telephone and written communications.
• Review daily business levels, anticipate critical situations, and plan effective solutions with your manager.
• Implement tactical sales plans to drive revenue and enhance the hotel image in the local community.
• Develop and maintain relationships with local company officials and representatives; attend conventions and trade shows to promote the hotel.
• Identify new business opportunities and expand market share.
• Collaborate with colleagues across departments to deliver positive results and maintain guest satisfaction.
• Provide guests with information on loyalty programmes, attractions, and hotel facilities.

Skills

Direct sales

Account management

Relationship building

Sales planning

Communication skills

Education

Bachelor's degree or higher

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will maximise revenue for the hotel by selling hotel rooms, meeting rooms and food & beverage through direct client contacts, connecting with new potential customers and relationship management of existing accounts.

Your Day To Day

• Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager to best expedite these situations.
• Implement tactical sales plans as assigned to achieve greater profitability through driving revenue and enhancing the image of the hotel in the local community.
• Develop and maintain good relationships with officials and representatives of local companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
• Identify new business opportunities and expand market share.
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Actively participate in hotel meetings, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective communication.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, monitor performance to ensure actual sales meet or exceed established revenue plan.
• Perform other duties as assigned.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent
• Two years of experience in a hospitality or hotel sales setting with direct supervisory experience over a sales team, or an equivalent combination of work experience.
• Strong knowledge of local businesses and business trends required.