Sales Manager

menumiz™ (MY); Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

menumiz Sdn. Bhd. is a hospitality technology and cloud POS company helping restaurants and cafes streamline ordering, payments, kitchen operations, and customer service.

Our solutions are designed to improve operational efficiency, service speed, and profitability for hospitality businesses across Malaysia. The Sales Manager – Malaysia will lead a B2B SaaS sales team, drive revenue growth, and expand adoption of the menumiz platform across the Malaysian hospitality market.

Qualifications

• 8+ years of total professional sales experience.
• 5+ years in B2B SaaS sales leadership.
• Bachelor’s degree or higher in a related field.
• Experience in hospitality technology is required.
• Fluent in English; Bahasa Malaysia desirable; Mandarin a plus.

Responsibilities

• Build, lead, and develop a high-performing B2B sales team.
• Set sales targets, KPIs, and performance standards.
• Manage full sales pipeline and forecast revenue.
• Coach team through prospecting, demos, negotiations, and closing.
• Develop sales strategies to grow in Malaysia market.
• Collaborate with onboarding, support, product, and marketing teams.

Skills

B2B SaaS sales

team leadership

pipeline management

forecasting

negotiation

CRM proficiency

Education

Bachelor’s degree

Tools

CRM systems

Job description

menumiz Sdn. Bhd. is a hospitality technology and cloud POS company helping restaurants and cafes streamline ordering, payments, kitchen operations, and customer service. Our solutions are designed to improve operational efficiency, service speed, and profitability for hospitality businesses across Malaysia.

Role Description

The Sales Manager – Malaysia is a full-time leadership role responsible for driving B2B sales growth, building and managing a high-performing sales team, and expanding adoption of the menumiz™ platform across the Malaysian hospitality market.

The successful candidate will lead sales strategy, team development, pipeline management, forecasting, and revenue growth. This role requires strong B2B SaaS sales leadership experience, hands-on knowledge of hospitality technology, and the ability to coach and develop a results-driven sales team.

Key Responsibilities

• Build, lead, manage, and develop a high-performing B2B sales team.
• Recruit, onboard, train, coach, and continuously develop sales team members.
• Set clear sales targets, KPIs, activity expectations, and performance standards.
• Monitor individual and team performance and provide regular coaching and feedback.
• Develop and execute sales strategies to grow menumiz™ across the Malaysia market.
• Manage the full sales pipeline and ensure opportunities progress effectively through each stage.
• Support the team with prospecting, cold calling, product demonstrations, negotiations, and closing complex deals.
• Conduct regular pipeline reviews, performance reviews, and sales coaching sessions.
• Ensure accurate CRM usage, activity tracking, forecasting, and sales reporting.
• Identify new business opportunities, market trends, customer needs, and competitor activities.
• Build strong relationships with restaurant groups, hospitality businesses, key decision-makers, and strategic partners.
• Work closely with onboarding, support, product, marketing, and management teams to ensure a strong customer experience.
• Improve sales processes, scripts, presentations, objection handling, and team effectiveness.
• Take ownership of team revenue, customer acquisition, conversion rates, and other agreed sales KPIs.
• Represent menumiz Sdn. Bhd. professionally at customer meetings, industry events, networking opportunities, and strategic discussions.

Qualifications & Requirements

• Minimum 8 years of total professional sales experience.
• Minimum 5 years of experience in B2B SaaS sales management or sales leadership.
• Proven experience managing and leading a B2B sales team.
• Bachelor’s degree or higher in Business, Marketing, Sales, Management, Hospitality, IT, or a related field.
• Previous experience in hospitality technology is required, such as POS systems, restaurant management software, ordering platforms, payment technology, booking systems, or hospitality SaaS.
• Strong team-building, leadership, mentoring, and coaching skills.
• Proven ability to recruit, develop, motivate, and retain high-performing salespeople.
• Strong experience in B2B sales strategy, pipeline management, forecasting, and revenue management.
• Strong prospecting, cold-calling, negotiation, objection-handling, and closing skills.
• Excellent presentation and product demonstration skills.
• Strong working knowledge of CRM systems and sales reporting.
• Proven track record of achieving or exceeding individual and team sales targets.
• Strong analytical skills with the ability to identify performance gaps and implement corrective actions.
• Excellent communication and interpersonal skills, with the ability to engage confidently with business owners, senior managers, and key decision-makers.
• Strong organisational and time-management skills.
• Self-motivated, commercially focused, resilient, and comfortable working in a target-driven environment.
• Fluent spoken and written English is required.
• Bahasa Malaysia is highly desirable.
• Mandarin is an advantage.